Operational Support Agent

Manpower UK Ltd; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Liverpool is seeking an Operational Support Agent to assist with administrative tasks and support internal drivers. The ideal candidate should be IT literate and experienced in administration, with strong communication skills. This role involves handling customer queries regarding parcel deliveries and requires a proactive approach in liaising with various departments.

Qualifications

• IT literate with experience in administration.
• Previous customer service experience is desirable.
• Good communication skills for teamwork.

Responsibilities

• Handle queries from internal drivers about deliveries.
• Perform general administration duties.
• Analyze data related to operations.
• Liaise with other departments as needed.
• Communicate with customers regarding parcel delivery.
• Archive and sort paperwork.
• Track parcels when necessary.

Skills

IT literacy

Administration experience

Customer service experience

Communication skills

Job description

Operational Support Agent

Hours: Monday to Friday, 40‑hour week.

Location: Liverpool (L24).

Pay: £12.82 per hour.

Responsibilities

• Dealing with internal drivers and answering any queries they may have with regards to deliveries.
• General administration duties.
• Analysing data.
• Liaising with other departments.
• Speaking to customers regarding parcel delivery where necessary.
• Archiving and sorting paperwork.
• Tracking any parcels where necessary.

Qualifications and Essentials

• Must be IT literate.
• Must have previous experience within administration.
• Previous customer service experience is desirable.
• Happy to communicate throughout the team and liaise with other departments.