Operational Services Manager

Northumbria Healthcare Nhs Foundation Trust; Bedlington; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading NHS organisation in the UK is seeking a driven individual for a managerial role within the Medicine Business Unit. You will oversee operational management across several sites, ensure high standards of patient care, and lead with compassion and inclusivity. The ideal candidate should possess strong leadership, organisational, and communication skills. Join a progressive team dedicated to quality and innovation in healthcare.

Qualifications

• Excellent organisational, communication and interpersonal skills.
• Proven effective leadership capabilities.
• Ability to develop services at an operational level.

Responsibilities

• Manage operational aspects of multiple clinical specialties across the trust.
• Provide leadership in developing clinical and support services.
• Ensure achievement of local and national performance management targets.
• Participate in the senior management on call rota.

Skills

Organisational skills

Communication skills

Interpersonal skills

Leadership skills

Job description

Line management and leadership of a range of services within the Medicine Business Unit, which includes several wards/departments and associated specialist nurses and diagnostic services.

Manage pay and non-pay resources associated with defined speciality/specialities across the trust.

Provide operational management for the whole trust on a 1: 11 rota, before annual leave and sickness, as part of a two tier system.

Deputise for the General Manager as designated.

Responsibility is held for the effective management of staff in HR issues, including recruitment, appraisal, grievance, disciplinary and sickness absence.

Responsible for the maintenance and successful achievement of local and national performance management targets.

Ensure that ward/departments maintain the highest standards and performance requirements under corporate and clinical governance procedures.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Overall responsibility for the effective operational management of a defined clinical specialty /specialties across several sites within the trust within a specific directorate.

Provide leadership in the development of clinical and support services.

Actively support the Director and General Manager in and contribute to the development and delivery of, directorate strategy and objectives.

Actively support the achievement of objectives within both corporate and directorate agenda.

Effectively manage numerous budgets and resources whilst maintaining a high level of patient care.

Responsible for hospital management out of hours as member of the on call rota.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

We are seeking to recruit a highly driven individual who is looking to develop their knowledge and skills working with the Medicine Management Team across our hospitals.

You must possess excellent organisational, communication and interpersonal skills and be able to demonstrate effective leadership skills. You will be required to demonstrate ability to develop services, manage and coordinate a defined area of work at an operational level and maintain budgetary control.

You will be responsible and accountable for an operational area which will encompass both clinical and non-clinical service delivery. You will be required to participate in the senior management on call rota for the Trust (after a period of induction).

Please be aware this post may require Psychometric testing and presentation as part of the recruitment process.