Operational Risk Senior Officer

Citigroup Inc.; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global financial institution in Belfast is seeking a skilled professional for an Operational Risk Management role. You will lead programs to minimize operational risks, requiring strong analytical and communication skills. The position offers a hybrid work environment, a competitive salary, and various employee benefits, including generous holidays and private medical insurance.

Benefits

Generous holiday allowance

Discretionary annual performance bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts

Learning and development resources

Qualifications

• Experience in operational risk management processes.
• Ability to communicate complex topics effectively to various audiences.
• Detail-oriented with strong analytical skills.

Responsibilities

• Lead execution of the Lessons Learned program across COO functions.
• Collaborate with stakeholders to reduce risks and enhance processes.
• Assess risks and drive actions to address operational risk losses.

Skills

Analytical skills

Communication skills

Relationship management

Process/project management

Data manipulation

Education

Bachelor’s or Master’s degree

Tools

Microsoft Office Tools

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

This individual contributor role focuses on Operational Risk Management Execution within the COO Organization. The primary responsibility involves leading and overseeing execution of the Lessons Learned program across COO functions. This includes collaborating with various stakeholders to systematically review, document, and disseminate insights from internal and external events to reduce future risks and enhance organizational processes.

The successful candidate will also support other Operational Risk Management programs including Operational Risk Loss Events, Escalations, and Scenario Analysis. Additionally, the candidate will identify opportunities for automating and simplifying risk and control processes in partnership with businesses and other functions.

The role demands strong analytical, rapport‑building, and process/project management skills.

What you’ll do

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
• Serves as a subject matter expert for all performance issues that surface.
• Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Relevant experience
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
• Bachelor’s/University degree, Master’s degree preferred

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.