Operational Risk Manager

Harrison Holgate; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance organisation in London is seeking a Manager of Operational Risk to strengthen the operational risk framework across business areas. This role requires strong stakeholder management, technical knowledge in operational risk, and the ability to deliver effective oversight. The ideal candidate will work closely with senior leaders and contribute to strategic risk initiatives.

Qualifications

• Excellent stakeholder management skills and the ability to influence senior leaders.
• Strong technical knowledge of operational risk management frameworks, tools, and processes.
• Proven experience delivering effective risk oversight in complex organisations.
• Understanding of business operations, processes, and associated risks (people, process, and technology).
• Experience within insurance or financial services is ideal, though not essential.

Responsibilities

• Operate and enhance frameworks for identifying and monitoring operational risks.
• Provide independent risk oversight and challenge to first line teams.
• Lead thematic reviews of key risk areas and present findings to management.
• Contribute to operational resilience initiatives.
• Deliver high-quality risk reporting for senior management.
• Support enterprise-wide risk activities.
• Build strong relationships across the business.

Skills

Stakeholder management skills

Operational risk management knowledge

Experience in risk oversight

Understanding of business operations

Job description

Overview

Manager, Operational Risk (Advisory & Oversight)
Location: London | Type: Permanent

Help shape the future of a leading insurance organisation. An exciting opportunity has arisen for a Manager, Operational Risk to join a forward-thinking and evolving insurance group. This role sits within a high-performing Risk Management function and plays a key part in strengthening and embedding the organisation’s operational risk framework across core business areas including Finance, People, Culture, and Legal.

As a senior member of the team, you’ll provide trusted oversight, challenge, and guidance — ensuring key operational risks are identified, assessed, and managed effectively within appetite. You’ll also drive continuous improvement in the risk and control environment, working collaboratively with senior stakeholders across the business.

Key Responsibilities

• Operate and enhance frameworks for identifying, assessing, and monitoring operational risks across people, process, systems, and external factors.
• Provide independent risk oversight and challenge to 1st line teams, recommending improvements to strengthen control effectiveness.
• Lead or support thematic reviews of key risk areas and present findings to senior management and governance forums.
• Contribute to operational resilience initiatives to ensure the organisation can deliver its core services effectively.
• Deliver high-quality risk reporting for senior management and governance committees.
• Support enterprise-wide risk activities such as RCSAs, risk appetite reviews, and risk reporting.
• Build strong relationships across the business to gather insights, influence outcomes, and promote a proactive risk culture.

About You

We’re looking for a confident and collaborative professional with:

• Excellent stakeholder management skills and the ability to influence senior leaders.
• Strong technical knowledge of operational risk management frameworks, tools, and processes.
• Proven experience delivering effective risk oversight in complex organisations.
• Understanding of business operations, processes, and associated risks (people, process, and technology).
• Ideally, experience within insurance or financial services — though not essential.

Why Join?

This is a fantastic opportunity to join a respected organisation that’s driving meaningful change across the insurance market. You’ll work alongside senior leaders, contribute to strategic initiatives, and play a key role in enhancing operational resilience and risk governance.

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