Operational Risk Coordinator

NFP; Stoke Court; On-site; GBP 36,000 - 52,000; Full time

Job summary

NFP UK is seeking an Operational Risk Coordinator to support the Risk team in Birmingham and across the UK and Ireland. You will help operate the business control framework, monitor activities, maintain governance records and produce management information to support risk decisions.

In this role you will supervise first‑line controls, assist with Consumer Duty oversight and contribute to robust governance, risk management and customer outcomes across Financial Planning and Employee Benefits

Qualifications

• Experience in financial services risk, governance or compliance.
• Strong understanding of governance processes and risk management.
• Excellent organisational and analytical skills.
• Advanced MS Office, especially Excel.

Responsibilities

• Maintain operational risk registers, control inventories and action plans.
• Record and report incidents, breaches and conduct issues.
• Support risk assessments and control reviews across operations.
• Supervise remediation activities and ensure timely completion.
• Support root cause analysis for recurring issues and customer outcomes.
• Prepare management information and governance reports for boards.

Skills

Financial services

Risk governance

Governance processes

Organisational skills

Analytical skills

Reporting skills

Excel

Prioritisation

Communication

Audit trails

Regulatory records

FCA experience

Consumer Duty

Risk management

Control frameworks

Management information

Governance reporting

Adviser competence

Client vulnerability

Advice suitability

Intelligent Office

Tools

Intelligent Office

Job description

Posting Description

We’re hiring for an Operational Risk Coordinator to support our growing Risk team in Birmingham!

To keep up with our growth in the UK and Ireland, we are recruiting for an Operational Risk Coordinator to join our Risk team. You will be responsible for supporting the operation of the business control framework by monitoring activities, maintaining governance records, producing management information, supervising operational and regulatory risks, supporting Consumer Duty oversight and ensuring that first‑line controls are embedded across the business.

The role acts as a key support function to the Financial Planning Business Operational Risk Manager and Employee Benefits Head of Risk, helping deliver a robust governance framework, effective risk management and positive customer outcomes.

We’re looking for someone with:

• Experience within financial services, risk, governance, compliance or operational control environments
• Strong understanding of administrative controls, governance processes and risk management principles
• Excellent organisational skills and attention to detail
• Strong analytical and reporting capabilities
• Advanced Microsoft Office skills, particularly Excel
• Ability to prioritise multiple priorities whilst maintaining accuracy
• Strong communication skills and confidence engaging with collaborators at all levels
• Ability to maintain clear audit trails and regulatory records
• Experience within an FCA‑regulated Financial Planning or Employee Benefits business is desirable
• Knowledge of requirements related to Consumer Duty is desirable
• Understanding of operational risk management and control frameworks is desirable
• Experience producing management information and governance reporting is desirable
• Knowledge of adviser competence, client vulnerability and advice suitability oversight is desirable
• Experience using Intelligent Office or similar CRM systems is desirable

Using these skills, you’ll be:

• Maintaining operational risk registers, control inventories and associated action plans
• Recording, monitoring and reporting operational incidents, breaches, complaints, near misses and conduct issues
• Supporting risk assessments and control reviews across Financial Planning and Employee Benefits operations
• Supervising remediation activities and ensure actions are completed within agreed timescales
• Supporting root cause analysis relating to recurring operational issues, errors and customer outcomes
• Raising emerging risks, control weaknesses and overdue actions to management
• Completing first‑line monitoring and quality assurance reviews against approved policies, procedures and regulatory requirements
• Reviewing client files, servicing records and business processes for control compliance and consistency
• Recording findings accurately and support thematic reviews
• Supervising remedial and corrective actions through to completion
• Supporting preparation of evidence for internal audits, assurance reviews and regulatory enquiries
• Supporting ongoing Consumer Duty monitoring and reporting activities
• Assisting with the collection, validation and analysis of Consumer Duty outcome data
• Supervising ongoing service delivery and client review completion rates
• Supporting fair value assessment exercises and benchmarking activities
• Assisting with vulnerable customer oversight and monitoring
• Maintaining evidence supporting good customer outcomes and compliance with Consumer Duty requirements
• Analysing operational, compliance and customer outcome data to identify trends and emerging risks
• Producing accurate and insightful management information, dashboards and governance reporting
• Analysing operational, compliance and customer outcome data to identify trends and emerging risks
• Preparing monthly and quarterly reporting packs for management, governance forums and boards
• Supervising key performance indicators, risk indicators and control measures
• Highlighting recurring themes, overdue actions and risk trends requiring management attention
• Supporting production of operational, Consumer Duty and risk reporting
• Maintaining governance schedules, meeting calendars and reporting timetables
• Preparing governance packs, agendas and supporting documentation
• Maintaining action logs, decision registers and meeting records
• Supervising ownership and completion of governance actions
• Supporting governance forums relating to risk, compliance, Consumer Duty and business operations
• Ensuring governance records remain accurate, complete and audit‑ready
• Maintaining policy and procedure libraries, review schedules and version control records
• Coordinating policy approvals and periodic reviews
• Supporting impact assessments relating to regulatory and business change initiatives
• Supervising implementation actions arising from regulatory developments
• Maintaining evidence of communications, training and compliance attestations
• Supporting the embedding of regulatory and operational change within the business
• Supporting data quality monitoring activities across core business systems
• Assisting with data cleansing and remediation exercises
• Producing management information relating to data quality and client servicing activity
• Monitoring completion of mandatory data fields and workflow requirements
• Advancing material data quality issues and control weaknesses
• Supporting continuous improvement of operational reporting and data integrity
• Supporting adviser competence, supervision and certification processes
• Coordinating monitoring actions relating to adviser development and supervision
• Supervising the completion of mandatory learning and regulatory requirements
• Maintaining proficient adviser status records and associated audit trails
• Maintaining training, proficiency and compliance records relevant to Employee Benefits activities
• Supervising completion of regulatory and mandatory training requirements

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you. Please email [e-mail] for more on this.

Who is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to build a safer workplace for their employees)
• Employee benefits (helping them reward their people more successfully)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a multifaceted, fast‑paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to address
• our People First culture, which illustrates our dedication to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out‑of‑work perks

#NFPUK