Operational Risk Business Partner

BUPA Care Homes (CFCHomes); Salford; Hybrid; GBP 52,000 - 64,000; Full time

Benefits offered by this job

25 days holiday per year

Wellbeing support services

Benefits allowance

Employee assistance programme

Workplace pension

Online discounts

Job summary

Bupa is seeking an Operational Risk Business Partner to join our 2nd Line Risk and Compliance team. You will work with business leaders to strengthen risk practices, provide expert guidance and ensure operations stay within risk appetites.

This hybrid role offers collaboration across locations and a chance to influence decision-making at a senior level, protecting customer interests and delivering strong governance.

Qualifications

• Experience in operational risk management within financial services, insurance, banking or a regulated industry.
• Strong understanding of risk management frameworks, governance and control environments.
• Knowledge of UK regulatory expectations and risk management requirements.
• Experience providing oversight, challenge and support to business functions and stakeholders.
• Strong analytical skills to assess complex information and identify risks.
• Excellent stakeholder management and communication skills.
• Experience producing risk reporting and insights for senior audiences.
• Balance regulatory requirements with commercial priorities.

Responsibilities

• Provide expert advice and challenge to support effective operational risk management across the business.
• Support the development and continuous improvement of risk management frameworks, policies and processes.
• Partner with business teams to identify, assess, monitor and report material risks and control effectiveness.
• Oversee incident management activities, helping identify root causes, control gaps and improvement opportunities.
• Produce risk reporting and insights for senior leaders and governance committees to support informed decision-making.
• Conduct reviews and assessments of risk themes, projects and emerging business risks.
• Promote a positive risk culture that supports good customer, commercial and regulatory outcomes.
• Build strong relationships with stakeholders across the business, providing practical and commercially focused risk guidance.

Job description

Job Description:

Operational Risk Business Partner

Locations : Bupa Place (Salford Quays, M50 3SP), Angel Court (London, EC2R 7HJ), Kirkstall Forge (Leeds LS5 3BF), Willow House (Staines TW18 3DZ), Victory House (Brighton BN1 4FY)

Full time (37.5 hours)

Permanent

Hybrid (2 days per week in the office)

Salary from: £58,200 per annum (DOE & location)

Advert closes 24th November 2026

We make health happen

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. We support millions of customers across the UK and around the world, and strong risk management plays an important role in helping us deliver safe, sustainable and trusted healthcare and insurance services.

We're looking for an Operational Risk Business Partner to join our 2nd Line Risk and Compliance team. In this role, you'll work closely with business leaders to strengthen risk management practices, provide expert guidance and help ensure our insurance businesses operate within agreed risk appetites.

You'll act as a trusted partner across a diverse and complex business, helping teams identify, assess and manage operational risks while promoting a culture of accountability, continuous improvement and good customer outcomes.

This is a fantastic opportunity to influence decision-making at a senior level, contribute to strategic priorities and help protect the interests of our customers, colleagues and business

How you'll help us make health happen

As our Operational Risk Business Partner, you'll:

• Provide expert advice and challenge to support effective operational risk management across the business.
• Support the development and continuous improvement of risk management frameworks, policies and processes.
• Partner with business teams to identify, assess, monitor and report material risks and control effectiveness.
• Oversee incident management activities, helping identify root causes, control gaps and improvement opportunities.
• Produce risk reporting and insights for senior leaders and governance committees to support informed decision-making.
• Conduct reviews and assessments of risk themes, projects and emerging business risks.
• Promote a positive risk culture that supports good customer, commercial and regulatory outcomes.
• Build strong relationships with stakeholders across the business, providing practical and commercially focused risk guidance.

Key skills/Qualifications needed for this role

• Experience in operational risk management within financial services, insurance, banking or a regulated industry is essential
• Strong understanding of risk management frameworks, governance and control environments is required
• Knowledge of UK regulatory expectations and risk management requirements is needed.
• Experience providing oversight, challenge and support to business functions and stakeholders.
• Strong analytical skills with the ability to assess complex information and identify key risks and actions.
• Excellent stakeholder management, relationship-building and communication skills.
• Experience producing risk reporting, insights and recommendations for senior audiences.
• The ability to balance regulatory requirements with commercial priorities and practical business solutions.
• Experience operating within first, second or third line risk environments would be beneficial.

Benefits

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Fixed term benefits allowance
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodatio