Operational Resilience Manager

Heathrow Airport; Hounslow; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading international airport in the UK seeks an Operational Resilience Manager to shape and deliver resilience strategies. The successful candidate will develop critical plans, collaborate with stakeholders, and ensure compliance with legislative requirements. This role requires strong communication and leadership skills, as well as expertise in emergency planning and project management. Join us to help maintain smooth operations at one of the most iconic airports.

Benefits

Competitive salaries

Performance-based annual bonuses

Generous annual leave allowances

Market-leading pensions

Private health insurance

Learning and development opportunities

Qualifications

• Comprehensive understanding of emergency planning and business continuity.
• Proven ability to communicate in high-pressure situations.
• Strong leadership in discussions around change and accountability.
• Excellent written, verbal, and presentation skills.
• Experience in managing projects and delivery.

Responsibilities

• Create and maintain critical resilience plans for Operations Resilience team.
• Ensure compliance with legislative requirements for stakeholder engagement.
• Provide subject matter expertise on resilience planning.
• Conduct regulatory compliant exercising and testing.
• Advise on infrastructure and design considerations for resilience.
• Be responsible for command and control of incident response.
• Conduct incident reporting and debriefing.

Skills

Emergency planning knowledge

Stakeholder communication

Leadership skills

Strong written and verbal skills

Project management

Job description

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Job Description

As an Operational Resilience Manager, you'll be the go-to expert for shaping, strengthening, and delivering our resilience strategy. There will be opportunities to design and enhance robust plans, build and maintain a leading practice resilience frameworks. All with the purpose of ensuring that business functions are fully prepared to keep our airport running smoothly, no matter what incidents occur.

You will have the chance to collaborate closely with a diverse network of internal stakeholders, influencing decisions and embedding resilience into every part of our operation. There will be opportunities to drive alignment across teams, innovate processes, and ensure that every action we take leads to positive, reliable outcomes for the entire airport operation.

In this role, your expertise will directly shape the airport's ability to ensure that we adapt, respond, and recover from any disruption.

This is a 15-month fixed term contract role, working Monday to Friday with hybrid working arrangements.

Responsibilities

• Carrying out creation, maintenance, and documentation of critical resilience plans specifically held by the Operations Resilience team.
• Working with internal and external stakeholders to ensure the resilience of the airport operation, and to satisfy legislative requirements of stakeholder engagement in resilience.
• Providing subject matter expertise on plan writing, providing assistance to partner business functions.
• Carrying out regulatory compliant exercising to ensure that resilience arrangements are proven to be robust through regular testing, and improvements implemented where identified.
• Providing subject matter expertise to infrastructure, airport site, and business developments, ensuring that resilience is considered within design.
• Providing subject matter expertise on command and control, and ownership of the Heathrow on call incident response structure.
• Conducting incident reporting, debriefing, and identification of lessons learned to continually improve the avoidance of risks and the operational response.

Qualifications

• A comprehensive understanding of emergency planning and business continuity planning.
• Proven ability to communicate and collaborate with stakeholders at all levels, including in high‑pressure situations.
• Ability to lead challenging discussions with internal and external stakeholders around the need for change and resilience accountability.
• Strong written, verbal and presentation skills.
• Experience in project management and delivery.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

It takes a special kind of team work to keep the world's most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

Our team are responsible for managing relationships with our partners, and coordinating day‑to‑day operational activities, including the Airport Operating Centre (APOC) operational plan.

Our purpose is to make every journey better and we work closely with our Team Heathrow Partners to achieve it. We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactively deliver improvement across Heathrow and for our passengers.

It's an inspiring, exciting place to work, with unlimited opportunities to make a difference. Be part of this city within a city and you'll find a team that feels like family, and a place where you belong.