Operational Resilience Analyst

NHBC company; Milton Keynes; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Enhanced pension scheme (up to 10.5%)

Life assurance

Subsidised private medical insurance

Employee discounts platform

Enhanced leave and pay for new parents

Job summary

NHBC is seeking an Operational Resilience Analyst to reinforce our resilience framework across Technology, Risk and the business. You will work with the Operational Resilience Manager to embed resilience into daily operations, helping NHBC prepare for, respond to and recover from disruption.

You will contribute to documentation, testing, reporting and governance, with hybrid working between Milton Keynes and London, and the opportunity to grow your career in a growing resilience function.

Qualifications

• Experience documenting important business services, processes, dependencies and risks.
• Understanding of impact tolerances, resilience testing and incident response.
• Experience with risk assessments, resilience reporting and governance activities.

Responsibilities

• Maintain and map Important Business Services, end-to-end processes, dependencies and vulnerabilities.
• Support Business Impact Analysis, define impact tolerances and priorities.
• Coordinate resilience scenario testing, BCM exercises and lessons learned.
• Identify resilience risks/issues and support remediation, escalate where needed.
• Produce resilience dashboards and reports for governance and regulatory reporting.
• Maintain resilience policies, standards and documentation across the organisation.
• Coordinate with service owners, Technology, Operations, Risk and suppliers for resilience reviews.

Skills

Operational resilience

Business continuity

Risk management

Stakeholder management

Analytical skills

Communication skills

Tools

ISO 22301

PRA/FCA guidance

Job description

Job Role: Operational Resilience Analyst

Working Location: Milton Keynes / London, Hybrid working

Employment Type: Full Time, Permanent

Closing Date: 16th October 2026

Job Summary

At NHBC, operational resilience is fundamental to protecting our customers, supporting our people and ensuring our critical business services continue to perform when they are needed most.

As our Operational Resilience Analyst, you'll play an important role in supporting and enhancing our operational resilience framework. Working alongside the Operational Resilience Manager and colleagues across Technology, Risk and the wider business, you'll help ensure resilience is embedded into everyday operations, enabling NHBC to prepare for, respond to and recover from disruption.

This is an excellent opportunity for someone looking to develop their expertise in operational resilience while working in a collaborative environment where your work will have real business impact.

What You'll Be Doing

You'll support the continued development and operation of NHBC's operational resilience framework by:

• Maintaining documentation for Important Business Services, including end-to-end process mapping, critical dependencies and operational vulnerabilities.
• Supporting Business Impact Analysis activities, helping to define impact tolerances, recovery priorities and supporting resilience evidence.
• Coordinating and supporting resilience scenario testing, business continuity exercises and lessons learned activities, ensuring actions are tracked through to completion.
• Identifying operational resilience risks, issues and control weaknesses, supporting remediation activities and escalating where appropriate.
• Producing resilience dashboards, management information and reports to support governance forums, regulatory reporting and senior decision-making.
• Maintaining resilience policies, standards, procedures and documentation, helping embed business continuity, crisis management and incident response practices across the organisation.
• Working closely with Important Business Service Owners, Technology, Operations, Risk and third-party suppliers to coordinate workshops, governance activities and resilience reviews.

What We're Looking For

You'll have experience supporting operational resilience, business continuity, operational risk or control activities within a regulated environment and be keen to develop your career in a growing resilience function.

You'll also bring:

• Experience documenting important business services, business processes, critical dependencies and operational risks.
• An understanding of Business Impact Analysis, impact tolerances, resilience testing, business continuity and incident response.
• Knowledge of operational resilience frameworks and standards, including ISO 22301 and PRA/FCA operational resilience guidance.
• Experience supporting risk assessments, issue management, resilience reporting and governance activities.
• Exposure to third-party, supplier or outsourcing risk within an operational or assurance environment.
• An understanding of operational risk management and experience working within a three lines of defence model, ideally in a first-line role.
• Experience supporting change, transformation or technology-enabled services, with an appreciation of how resilience should be embedded throughout delivery.
• Confidence producing management information and using data to provide meaningful resilience insight.
• Strong analytical, organisational and problem-solving skills, with the ability to assess risks across people, process, technology and third-party dependencies.
• Excellent communication and stakeholder management skills, with the confidence to build relationships across business, technology and risk teams and present information clearly to a range of audiences.

Why Join NHBC?

This is an opportunity to build your career within an organisation where operational resilience is a strategic priority. You'll work on meaningful initiatives that protect critical services, collaborate with experienced professionals across the business and help shape the maturity of NHBC's resilience capability.

In return, you'll benefit from flexible hybrid working, a supportive and collaborative environment, excellent professional development opportunities and the chance to make a genuine impact across the organisation.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

We are a Disability Confident organisation committed to fair and inclusive recruitment. Our first step is to review applications to ensure candidates meet the essential criteria for the role. We assess skills, experience, and potential objectively, and provide support or reasonable adjustments where needed. Candidates who meet the criteria will progress to the next stage.

#li-hybrid

Why NHBC

Work for the UK’s leading independent provider of warranty and insurance for new-built homes.

We have a range of job opportunities across the UK, including field and home-based roles within corporate, business operations and field tech. We welcome experienced professionals and those new to the world of work such as trainees, and with our flexible working approach we are open to helping you find a role that works for you.

Why work for NHBC

NHBC colleagues have access to a wide range of additional benefits and we ensure our packages are attractive to current and potential employees.

Flexibility

Bonus

We offer a yearly performance based bonus to all employees based on a percentage of salary.

27 days holiday + bank holidays with the opportunity to purchase extra days.

Enhanced leave and pay

We offer equalised maternity, paternity, adoption leave and pay for all new parents.

We recognise the valuable contribution that our colleagues make, benchmarking our salaries, against the wider market to ensure our packages are attractive.

Our Diversity Equity and Inclusion (DE&I) strategy is focused on providing a shared direction and commitment for the organisation to respect and value our diverse workforce and continue to build a more inclusive workplace. We aim to attract and retain a workforce that represents the communities in which we work.

If you're interested in working at NHBC but haven't found the role for you within our list of current vacancies, please feel free to upload your CV. We will contact you if a suitable position becomes available and will keep your CV on file for up to 18 months. We also recommend checking our careers web page regularly, as new opportunities are posted frequently.