Operational Resilience Analyst

DF Capital; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing financial institution in Manchester is seeking an Operational Risk Partner to enhance its risk management framework. The role demands strong analytical skills, effective stakeholder management, and a proactive mindset to manage operational risks. The ideal candidate will have a proven track record in risk governance and be adaptable to the evolving needs of the business. Competitive benefits and a supportive workplace culture are offered.

Benefits

Private medical insurance

10% Employer pension contribution

30-day annual leave plus bank holidays

Free Gym Membership

Discretionary annual bonus

Life Assurance

Income Protection

4 days of paid Volunteering leave

Qualifications

• Proven track record of facilitating RCSAs, control testing, and risk governance activities.
• Experience in Operational Risk or first-line risk management within financial services.
• Strong understanding of regulatory requirements and risk frameworks.

Responsibilities

• Serve as the dedicated risk SME for assigned portfolios.
• Plan and coordinate RCSA workshops for risk documentation.
• Track and report on risks, issues, and actions.

Skills

Strong analytical skills to interpret risk data

Expert guidance on risk frameworks

Excellent written communication skills

Ability to manage multiple priorities

Strong sense of ownership for risk processes

Proactive, solution-oriented mindset

Ability to solve problems and present solutions

Education

Experience in Operational Risk or first-line risk management

Strong understanding of regulatory requirements

High numeracy and literacy skills

Tools

Microsoft Office programs

Risk management systems

Job description

OVERVIEW

At DF Capital, we champion banking for ambition. As an award-winning provider of consumer finance, commercial finance and savings, we empower our customers with financial solutions tailored to fuel their growth and ambitions. Headquartered in Manchester, our team of over 130, serves thousands of customers across the UK

We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.

OUR STORY

Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.

Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.

BECOMING A BANK

In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award.

In March 2025 we were given permission to lend to consumers and we wrote our consumer business in May 2025. So, the deposits we’re entrusted with fuel UK businesses through our commercial lending, and UK consumers through our asset finance products creating a virtuous cycle of growth.

WHERE WE’RE HEADED

Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.

How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.

WHAT WE’RE LOOKING FOR

We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences, developing great propositions and want to be part of building a winning and positive sales culture, then we want to hear from you.

OUR CULTURE

DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but I believe we have our best days ahead of us.

We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees who are powered by a shared purpose deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.

THE ROLE:

The Operational Risk Partner is the primary risk contact and subject matter expert for their assigned business portfolios. They work closely with stakeholders to embed first-line risk processes, ensure robust governance, and maintain clear accountability. This role combines deep portfolio knowledge with hands‑on execution of risk activities, ensuring risks are identified, assessed, and managed effectively.

Key Responsibilities:

Risk Leadership & Relationship Management

• Serve as the dedicated risk SME for assigned portfolios, building strong relationships with senior stakeholders.
• Provide expert guidance on risk issues, ensuring early identification and escalation of emerging risks.
• Drive consistency in risk documentation, governance, and reporting across all portfolios.

Risk Process Execution

• Plan, coordinate, and facilitate RCSA workshops, ensuring risks and controls are accurately documented and aligned to the Bank’s taxonomy.
• Maintain portfolio risk registers and ensure timely updates in the central risk system.
• Coordinate and execute first-line control testing, delivering independent assurance and supporting remediation of weaknesses.

Monitoring & Oversight

• Track, monitor, and report on risks, issues, and actions, ensuring timely resolution and escalation where required.
• Identify recurring control gaps or themes and develop remediation plans in collaboration with business functions.

Supplier Risk Management

• Support the end-to‑end supplier onboarding process, including due diligence and ongoing monitoring.
• Ensure compliance with regulatory requirements and maintain strong third‑party relationships.

Governance, MI & Wider Support

• Produce monthly portfolio‑level risk MI, providing narrative and insights for leadership packs.
• Track trends, emerging risks, recurring issues, and support functions with policy updates and SOP management.
• Ensure all risk documentation remains accurate, consistent, and audit ready.

There may be occasions where you will have to support the wider business upon the request of your manager.

Must possess the required proficiency to perform essential tasks.

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, “can-do” attitude. The following skills and experience are required for this role:

Key Skills and Competencies

• Strong analytical skills to interpret risk data, identify trends, and anticipate emerging issues
• Ability to provide expert guidance on risk and control frameworks across diverse portfolios
• Excellent written communication skills with experience in professional documentation and governance standards
• Skilled at building strong stakeholder relationships and influencing outcomes
• Keen eye for detail with a proactive, solution‑oriented mindset
• Ability to manage multiple priorities and deliver to agreed timescales
• Strong sense of ownership and accountability for risk processes and reporting
• Willingness to learn new methodologies, technologies, and maintain industry knowledge
• Ability to understand business processes deeply to support assurance testing and risk reviews
• Skilled in problem‑solving and presenting clear, actionable solutions to senior stakeholders
• Ability to determine when issues require escalation and act decisively
• Open to new ideas and change initiatives, adapting approach to evolving demands
• Advanced reporting, MI analysis and production skills desirable

Experience

• Must possess required knowledge and/or qualifications so that the essential functions of the job can be performed.
• Experience in Operational Risk or first-line risk management within financial service
• Proven track record of facilitating RCSAs, control testing, and risk governance activities
• Strong understanding of regulatory requirements and risk frameworks
• Proficient in Microsoft Office programs and risk management systems
• High numeracy and literacy skills

Benefits

• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities
• Brand new vibrant, bespoke designed offices in Ancoats.