Operational Reporting Analyst

Southern Water; Chichester; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Southern Water is seeking an Operational Reporting Analyst in Durrington, Worthing (Hybrid). The role reports to the Reporting & Analytics Manager within the Water Operational Excellence team, supporting accurate, timely and insight-led reporting across the Water Operations Directorate.

You will prepare and enhance performance metrics, dashboards, and weekly/monthly outputs, enabling effective performance management and strategic decision-making.

Qualifications

• Background working in Water Operations or similar industry.
• Data and analytics knowledge (KPI architecture, Enterprise reporting models).
• Product management knowledge (Agile frameworks, Product lifecycle management, User-centred design).
• Proven experience in Data analytics, Reporting, Business intelligence.
• Operational Excellence.
• Strong IT skills including MS Excel & advanced analytics platforms.
• Self-starter with ability to manage own workload.
• Strong communication skills, both oral and written.
• Able to engage, influence and connect with others.
• Lean Six Sigma Yellow / Green Belt.

Responsibilities

• Prepare, maintain and enhance performance metric data, dashboards, and weekly/monthly reporting outputs.
• Provide analytical insight for operational, regulatory and improvement teams.
• Support the Reporting & Analytics Manager in delivering Water Operations dashboards.
• Document data definitions, reporting standards and data quality processes.
• Monitor usage of dashboards and reporting tools to improve adoption and insight.
• Assist with executive-level performance insight to support leadership decisions.

Skills

Data analytics

Reporting

Business intelligence

KPI architecture

Agile frameworks

Product lifecycle management

User-centred design

MS Excel

Tools

MS Excel

Advanced analytics platforms

Job description

Closing Date

2026-11-03

Job Title: Operational Reporting Analyst

Location

Durrington, Worthing (Hybrid)

Contract Type

Permanent

Hours

37

Salary

From £33k, based on skills and experience

About the role

Reporting to the Reporting & Analytics Manager within the Water Operational Excellence team, this role supports the wider Operational Excellence function in delivering accurate, timely and insight-led reporting.

The role enables effective operational performance management, continuous improvement and strategic decision-making across the Water Operations Directorate.

What you will be responsible for

Includes preparing, maintaining and enhancing performance metric data, performance dashboards, weekly and monthly reporting outputs, and analytical insight for operational, regulatory and improvement teams

Day to day you will support the Reporting & Analytics Manager in delivering Water Operations dashboards by:

• Supporting with requirements gathering and metric definition, acting as a key liaison within Water Operations to produce clear, detailed and delivery-ready requirements for the backlog.


• Assist in documenting data definitions, reporting standards and data quality processes for Water Operations.


• Monitor usage of dashboards and reporting tools, identifying opportunities to improve adoption, usability and insight.

Major accountabilities of role

• Assist with the production of executive-level performance insight to support reporting for the Water Director, Executive Leadership Team and Board.


• Support the creation and delivery of Water Business performance reporting for leadership and regulatory requirements.


• Conduct detailed data analysis to generate insight that supports Operational Excellence and continuous improvement activity.


• Undertake analytical investigations into operational performance drivers, identifying opportunities to improve service, efficiency, regulatory performance and asset resilience.


• Support the embedding of data-driven performance improvement across operational teams and business planning activity.


• Support colleagues within Operational Excellence and Water Operations in the delivery of automated reporting solutions.

We are looking for a confident individual who is comfortable engaging with stakeholders across the business and presenting data-driven insights.

Due to the hybrid nature of the role, candidates should be based within a reasonable commuting distance of our Durrington office (typically within one hour's travel time).

What you’ll bring to the role

• Background working in Water Operations or similar industry.


• Data and analytics knowledge (KPI architecture, Enterprise reporting models)


• Product management knowledge (Agile frameworks, Product lifecycle management, User-centred design.)


• Proven experience in Data analytics, Reporting, Business intelligence,


• Operational Excellence.


• Strong IT skills including MS Excel & advanced analytics platforms


• Self-starter with ability to manage own workload


• Strong communication skills, both oral and written


• Able to engage, influence and connect with others.


• Lean Six Sigma Yellow / Green Belt.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.

If you need reasonable adjustments during the recruitment process, please let us know.

Additional information

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment.

Some positions may also require higher levels of security vetting, which may involve providing additional documentation.