Operational Readiness Manager — Change & Governance

HSBC Group; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services organization in Birmingham is seeking an Operational Readiness Manager to drive operational change initiatives. In this role, you will be responsible for end-to-end operational readiness, collaborating with various teams, and ensuring compliance with regulations. The ideal candidate will have strong negotiation and planning skills, and experience managing operational change in complex environments. This position offers opportunities for professional development and a commitment to diversity and inclusion.

Benefits

Professional development opportunities

Comprehensive benefits package

Qualifications

• Experience in managing operational change within a complex operational environment.
• Financial Crime Risk or Underwriting experience is beneficial.
• Ability to lead working groups and present updates in governance settings.

Responsibilities

• Own and deliver operational readiness initiatives.
• Complete operational impact assessments for risk management.
• Develop project plans and track progress.
• Collaborate with stakeholders across Customer Support.
• Conduct post-implementation reviews to capture lessons learned.

Skills

Negotiation skills

Communication skills

Planning and organizational skills

Risk management

Job description

A leading financial services organization in Birmingham is seeking an Operational Readiness Manager to drive operational change initiatives. In this role, you will be responsible for end-to-end operational readiness, collaborating with various teams, and ensuring compliance with regulations. The ideal candidate will have strong negotiation and planning skills, and experience managing operational change in complex environments. This position offers opportunities for professional development and a commitment to diversity and inclusion.