Operational Performance Manager

Sphere Solutions; Hounslow; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A reputable solutions organization is seeking an Operational Performance Manager to enhance service delivery across a significant estate. This role involves data analysis, producing insightful reports, and developing improvement strategies. Candidates should exhibit strong communication skills and advanced proficiency in Microsoft Excel. Benefits include a competitive salary of up to £45,000, mileage compensation, private medical cover, and flexible working options.

Benefits

Mileage paid

6% employer-matched pension contribution

Private medical cover

Life assurance (2x annual salary)

25 days annual leave

Hybrid and flexible working options

Opportunities for professional growth and development

Qualifications

• Experienced in operational performance management, data analysis, or business improvement.
• Strong communicator with the ability to present data and influence decisions.
• Flexible to travel across sites within the South West region.

Responsibilities

• Analyse and interpret performance data to identify trends, risks, and improvement opportunities.
• Produce clear, insightful reports for senior management and stakeholders.
• Develop and implement improvement strategies to enhance service performance and efficiency.

Skills

Data analysis

Stakeholder management

Advanced Microsoft Excel

Commercial awareness

Job description

Overview

Operational Performance Manager
Location: Plymouth
Permanent | Full-Time
Salary: Up to £45,000 + Benefits

Responsibilities

• Analyse and interpret performance data to identify trends, risks, and improvement opportunities.
• Produce clear, insightful reports for senior management and stakeholders.
• Develop and implement improvement strategies to enhance service performance and efficiency.
• Support operational teams to maintain consistent, high-quality delivery.
• Manage and challenge supplier performance, ensuring contractual compliance.
• Lead on rectification and improvement plans where performance issues arise.
• Build strong working relationships with internal teams, contractors, and clients.
• Identify and implement cost and efficiency savings without compromising service quality.

About You

• Experienced in operational performance management, data analysis, or business improvement.
• Advanced Microsoft Excel skills, confident in handling and analysing large data sets.
• Strong communicator with the ability to present data and influence decisions.
• Commercially aware with a proactive, analytical, and solution-driven approach.
• Excellent stakeholder management and organisational skills.
• Flexible to travel across sites within the South West region.

What’s on Offer

• Competitive salary of up to £45,000
• Mileage paid
• 6% employer-matched pension contribution
• Private medical cover
• Life assurance (2x annual salary)
• 25 days annual leave
• Hybrid and flexible working options
• Opportunities for professional growth and development

Why Apply?

You\'ll be joining an established, forward-thinking organisation that values innovation, collaboration, and continuous improvement. This is a key role where your insights will directly influence operational performance and help shape the success of service delivery across a large and high-profile estate.

For more information or a confidential discussion, please contact: Abbie Evans - Sphere Solutions.

Our Commitment to Inclusion

As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities. If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we\'ll work with you and the client to ensure a fair and supportive experience. We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background