Operational Manager

CEMP; Norwich; On-site; GBP 34,000 - 37,000; Full time

Job summary

A community health service provider in Norwich is seeking an experienced Operational Manager to lead a team in delivering reablement support in the community. This role involves managing daily operations, liaising with other health professionals, and ensuring the quality of care services. The ideal candidate should have experience in care settings and strong communication skills. This position offers a competitive salary and various employee benefits including flexible working arrangements.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Employee discounts program

Qualifications

• Experience working with people in a care setting.
• Ability to communicate clearly with the public.
• Experience in managing or supporting a team.

Responsibilities

• Line manage a team of Reablement Assistant Practitioners or Reablement Support Workers.
• Ensure effective use of resources for quality service delivery.
• Liaise with service managers and other professionals.

Skills

Communication skills

Judgement

Organizational skills

Knowledge of Health and Social Care legislation

Job description

Operational Manager 9193 | Permanent contract | £34,434 to £36,363 per annum (Scale H) | 37 hours per week | The Hive, Norwich Community Hospital

Care For Others. Make a Difference

Would you like to work as part of our well‑trained team of support workers and Occupational Therapists, ensuring reablement staff are delivering reablement plans that support the delivery of care and support in the community? Then this role is for you.

Norfolk First Support delivers services to adults in Norfolk in their own homes for up to six weeks, assisting them to regain skills they may have lost following an illness or hospital admission. The aim is to enable them to regain their independence as much as possible while also reviewing any ongoing support that may be needed.

Norfolk First Support is part of the wider Norfolk First Response Service which includes Swift Response and Grays Fair Court.

You will be part of an Operational Management team for Norfolk First Support. The role includes line managing a team of Reablement Assistant Practitioners or Reablement Support Workers to provide daily support/guidance and regular supervision/team meetings to ensure the effective use of resources to maximise the delivery of a quality service.

To ensure that the service works in partnership with other professionals, making use of voluntary and community services as necessary to provide the best possible care to people and their carers.

Liaise with Registered Service Managers, Reablement Assistant Practitioners and other Operational Managers on issues relating to the delivery of reablement support.

To monitor electronic staffing and scheduling systems to ensure the smooth running of the service.

You will need to have experience of working with people and be able to communicate clearly and appropriately with members of the public. You will also need to be able to exercise judgement and initiative and be able to plan and prioritise your own work.

This is an exciting and challenging role. You will work in a multi‑disciplinary team and need knowledge of current policy, practice, legislation within Health and Social Care and enjoy working with members of the public and other professionals in Health and Social Care.

Benefits of working for Norfolk First Response: Competitive annual leave per year, competitive pension scheme, guaranteed salaried hours, regular working pattern, paid induction and Norfolk Rewards Scheme.

Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

For more information on working for NFR please click on the link below: https://www.norfolk.gov.uk/jobs-training-and-volunteering/work-at-norfolk-county-council/vacancies/norfolk-first-response-jobs

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work‑life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

If you would like to discuss this role further, please contact

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
• Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 4 November 2025 at 23:59

All other applicants closing date: 11 November 2025 at 23:59