Operational Lead for SPA/CCC - Band 8B

HCRG Care Group; England; On-site; GBP 65,000; Full time

Job summary

A leading independent community health provider in the UK seeks an Operational Lead to deliver strategic and operational leadership for SPA/CCC services. The role emphasizes digital innovation and improving patient care processes. Ideal candidates will have proven leadership experience and strong communication skills. Benefits include a competitive salary of £64,455 and access to various wellbeing services and development opportunities.

Benefits

£64,455 salary with NHS Pension

Access to discounts via My Reward Hub

Online mental wellbeing support

Career coaching and counselling

Bespoke career pathways

Innovation funding

Positive workplace culture

Qualifications

• Proven operational leadership experience, ideally within community or system-level services.
• A strong track record of service improvement and transformation.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the operational delivery of SPA/CCC, ensuring high-quality, responsive services.
• Work collaboratively with transformation and operational teams.
• Support the development and implementation of clinical pathways.

Skills

Operational leadership

Service improvement

Communication skills

Stakeholder management

Collaborative skills

Job description

Overview

As the Operational Lead, you will play a pivotal role in shaping and delivering the future vision for SPA/CCC across BSW. You will provide strategic and operational leadership for:

• The BSW Single Point of Access and Care Coordination service – including the development and optimisation of the digital front door
• System-wide flow and discharge processes
• The delivery of consistent, equitable, needs‑led pathways for patients, families, professionals, and partner organisations

This role is central to driving transformation across the system, with a strong emphasis on digital innovation, prevention‑focused pathways, and improved choice and control for patients.

• Lead the operational delivery of SPA/CCC, ensuring high‑quality, responsive services
• Work collaboratively with transformation and operational teams to ensure plans are operationally and financially viable
• Support the development and implementation of clinical pathways, ensuring SPA/CCC is fully integrated across all community services
• Build and maintain strong relationships with external stakeholders, including commissioners, acute and mental health providers, local authorities, voluntary sector partners, and community care providers
• Champion digital solutions that enhance access, efficiency, and user experience

We Are Looking For

We are looking for a dynamic, forward‑thinking leader who can bring energy, innovation, and strong collaborative skills to this critical role. You will have:

• Proven operational leadership experience, ideally within community or system‑level services
• A strong track record of service improvement and transformation
• Excellent communication and stakeholder management skills
• The ability to work confidently across organisational boundaries
• A commitment to delivering equitable, patient‑centred services

This is a unique opportunity to help shape the future of SPA/CCC at a pivotal moment. You will join a dedicated, forward‑thinking team committed to improving system flow, supporting prevention, and enhancing access for people across BSW.

Package Description and Benefits

As an Operational Lead you will be part of our valued team in our Service, receiving access to exclusive rewards and benefits including:

• £64,455 (Band 8b AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes.

We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.

We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.

As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you.

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