Operational IT Manager

Arena Racing Company; Clewer Village; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading racing organization based in Clewer Village is seeking an Operational IT Manager. The role involves managing IT support operations, scheduling, and documentation while ensuring 24/7 coverage across multiple sites. Candidates should possess excellent organizational and communication skills, with a full UK driving license. Benefits include annual leave starting at 22 days and access to various racing events.

Benefits

Annual Members badges for race access

Health-related benefits

Cycle to work scheme

Qualifications

• Full UK driving licence essential.
• Experience with Office 365 administration desirable.
• Strong ability to develop and document processes.

Responsibilities

• Manage IT rotas and engineer scheduling for 24/7 coverage.
• Create and maintain IT documentation and policies.
• Assist with IT Helpdesk functionality and user management.
• Act as deputy to the Head of IT for escalations.

Skills

Organizational skills

Excellent communication skills

Leadership potential

Budget management

IT Documentation

Tools

Office 365

Network understanding

Telephony equipment experience

Job description

Overview

We are looking for an Operational IT Manager to join our IT team. Based at Windsor racecourse with regular travel across our sites, the Operational IT Manager will support the Head of IT with all aspects of IT Systems in an operational environment, planning, delivering race day and event operations, operational matters, end user support, process documentation, service desk & asset management & Engineer team rota. The successful candidate will also provide operational management support to the Head of IT, acting as deputy when appropriate.

Responsibilities

• Manage IT rotas, engineer scheduling and support coverage ensuring 24/7, 365 coverage.
• Personal presence at feature and premium raceday's/events.
• Create & maintain IT documentation, policies, SOP and best practice guides.
• Maintain and monitor asset management and IT inventory tracking.
• Assist with overseeing IT Helpdesk functionality meeting SLAs; end user management.
• Coordinate project delivery and provide support to the engineer team in all aspects of ARC IT according to the processes already in place.
• Act as deputy to the Head of IT for escalation & holiday / absence cover.
• Build on relationships with existing established suppliers and partners to deliver appropriate resolutions, quickly and efficiently.
• Work with the Engineers to deliver internal training and coaching to staff/teams to maximise software utilisation (e.g. Sharepoint, Ticketing).
• Involvement with new project and system incorporation/deliverability.
• Budgeting, keeping within the IT Budget for hardware support, internet lines, subscriptions etc.
• Procurement of hardware; screens, PC, phones etc.
• Provide project oversight, ensuring engineers follow consistent processes.
• The ability and desire to meet seasonal/irregular work demands.
• Strong organisational, documentation and process improvement ability.
• Excellent communication skills, able to easily liaise with stakeholders across the business in an appropriate and positive fashion, mindful that this well established and respected team is a key service delivery to the wider business.
• Positive leadership potential with ability to develop further.
• Full UK driving licence essential.
• Desirable: Experience of Office 365 administration, understanding of networking (switches/VLANs/WANs).
• Telephony (lines & equipment) experience.

Benefits & Additional Information

• Arena Racing Company offers a range of employee benefits and development opportunities. 2 Annual Members badges, giving access to over 500 race days, as well as discounts on hospitality & room rates at ARC venues.
• Annual leave entitlement starting at 22 days plus bank and public holidays, increasing on work anniversaries up to 28 days.
• Health-related benefits including Company life assurance scheme, Employee Health Cash Plan, Cycle to work scheme, and other wellbeing initiatives.
• Desire for a diverse, equitable and inclusive workplace; ARC is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Qualified applicants are considered regardless of criminal histories, consistent with legal requirements.

Additionally, the role involves travel to various sites and the ability to respond to fast-moving operational demands.