Operational Execution Analyst

Intrum; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading credit management services provider in Manchester is seeking an Operational Execution Analyst. This role involves enhancing business processes, managing data accuracy, and ensuring efficient operational systems. If you have experience in data analysis and strong communication skills, this is a fantastic opportunity to contribute to customer outcomes and support key business objectives in a collaborative environment. Join a company focused on driving financial health across Europe.

Qualifications

• Entry-level experience in data analysis, business analysis, or BI analysis preferred.
• Ability to understand customer needs and resolve issues effectively.
• Strong numeracy and literacy skills.

Responsibilities

• Evaluate and enhance business processes by anticipating requirements.
• Manage DCA reporting and file transfers between DCAs and CRAs.
• Contribute to FCA principle of Consumer Duty for good customer outcomes.

Job description

Make a very, very, very good career move.

Are you our new Operational Execution Analyst?

Take the next step in your career by joining Intrum UK as an Operational Execution Analyst, in a role that drives meaningful results. This is an exciting, hands‑on position where you’ll play a critical part in maintaining the accuracy and integrity of customer and internal data while overseeing essential operational systems and processes. You’ll support the completion of key business processes related to external data collection are completed on schedule and meet quality standards. Working closely with external servicing partners and internal stakeholders, you’ll help deliver strong outcomes and contribute to shared business success.

What you will do:

• Evaluate and enhance business processes by anticipating requirements, identifying opportunities for improvement, and developing and implementing effective solutions.
• Manage DCA (Debt Collection Agency) reporting, including oversight of file transfers between DCAs and CRAs (Credit Rating Agencies).
• Own the management and ongoing maintenance of the monthly CCA regulatory statementing process.
• Perform reconciliation of financial information, supported by ad‑hoc reporting and analytical insights.
• Manage file exchanges with external servicing partners and internal systems, including customer account placements and recalls.
• Oversee and prioritise "work queues" across multiple operational systems to ensure efficient execution.
• Devoted to the FCA principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

What we’re looking for:

• Demonstrated ability to understand customer needs and effectively resolve issues.
• Proven entry-level experience in data analysis, business analysis, or BI analysis, with the capability and motivation to develop further in this field.
• Demonstrated database skills, including the ability to work effectively with structured data.
• Practical experience using programming languages, ideally SQL, to extract, manipulate, or analyse data.
• Strong numeracy and literacy skills.
• Effective communication and interpersonal skills, with the ability to collaborate clearly with a range of stakeholders.
• Proficiency in Microsoft Office, particularly Word and Excel, with demonstrated ability to support and improve business processes.

How to apply:

If you are interested in this position and believe you have the right experience, please send your English CV via the "apply button". “Are you curious and have some questions? You’re welcome to contact our recruitment team for more information.”

Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

About Intrum

Enabling financial health for people, businesses, and society.

Intrum is Europe's leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability across 20 European countries.

With 9,000 dedicated employees, we work every day to create sustainable financial solutions.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborating to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre‑employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case‑by‑case basis.

(Strictly No Recruitment Agencies Please)