Operational Excellence Manager

Unternehmensgruppe Theo Mller; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in the City of Westminster seeks a Lead Financial Manager to ensure operational excellence and compliance. This role requires expertise in Lean and Six Sigma principles to enhance financial processes, manage audits, and align operational objectives with business goals. Ideal candidates will possess a strong background in operational efficiency within the insurance sector and demonstrate effective stakeholder management skills. Join a dynamic team that values continuous improvement in a fast-paced environment.

Qualifications

• Demonstrable experience in operational efficiency within insurance, ideally MGA or carrier.
• Strong knowledge of policy administration systems and associated operational functions.
• Lean and Six Sigma training essential, ideally Green Belt or Black Belt.

Responsibilities

• Conduct structured reviews of current processes linked to the policy administration system.
• Map end to end workflows across underwriting, claims, pricing, data and financial operations.
• Work closely with business leaders to ensure adoption and alignment with commercial objectives.

Skills

Operational efficiency

Lean and Six Sigma

Process improvement

Stakeholder management

Job description

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The role requires a disciplined approach to diagnosing operational issues and redesigning processes using recognised improvement methodologies. You will apply Lean and Six Sigma principles to remove waste, reduce variation and strengthen controls. The aim is to build a streamlined, repeatable and technology aligned operating model that supports scale.

Key Responsibilities

• Conduct structured reviews of current processes linked to the policy administration system
• Use Lean and Six Sigma techniques to identify waste, bottlenecks and failure points
• Map end to end workflows across underwriting, claims, pricing, data and financial operations
• Redesign processes to improve accuracy, throughput and operational control
• Define system changes and integration improvements that enhance process performance
• Establish clear metrics, operational KPIs and governance to track and sustain improvements
• Work closely with business leaders to ensure adoption and alignment with commercial objectives

Experience Required

• Demonstrable experience in operational efficiency within insurance, ideally MGA or carrier
• Strong knowledge of policy administration systems and associated operational functions
• Lean and Six Sigma training essential, ideally Green Belt or Black Belt
• Proven track record delivering measurable process improvements and operational simplification
• Able to translate complex operational issues into clear, actionable recommendations
• Confident working with senior stakeholders and capable of influencing change across multiple teams