Operational Excellence Coach Bilingual UK

QAD, Inc.; Manchester; Remote; GBP 55,000 - 75,000; Full time

Job summary

A leading provider of enterprise software is seeking an Operational Excellence Coach to lead Lean and cultural transformations in the manufacturing industry. This remote role requires frequent travel and bilingual proficiency in English and French, Italian, or German. Responsibilities include coaching clients, training on software usage, and facilitating continuous improvement initiatives. Candidates should have senior operations leadership experience and strong interpersonal skills.

Qualifications

• Bilingual in English and French or Italian or German.
• Senior Operations Leadership experience in manufacturing environments.
• Experience with Overall Equipment Effectiveness (OEE) in production.
• Ability to develop/maintain strong relationships with clients.
• Comfortable communicating technical requirements.

Responsibilities

• Oversees and coaches 5-7 customers at a time.
• Trains customers on workflows inside Redzone software.
• Facilitates shop-floor Huddles and Daily Vital Signs meetings.
• Tracks performance data throughout the deployment.
• Leads process improvement activities for customers.

Skills

Administrative Skills

Time Management

Diplomatic Skills

Listening Skill

Languages Fluency

Organizational Skill

Pressure Management

Discipline Skills

Communication

Relationship Management

Client Services

Flexibility

IT Skill

Orderly Condition

Secretarial Skill

Education

Relevant fields of study (Engineering, Manufacturing, Organizational Leadership, Supply Chain Management, Business Management)

Tools

MS Office (PowerPoint, Word, Excel, Outlook)

Job description

The Operational Excellence Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers shop floor staff frontline leaders CI directors and C‑level executives to achieve both significant personal growth and tremendous productivity gains.

This position is Full Time Exempt Remote and required to travel 42 weeks Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.

Must be based in the UK.

Bilingual in English and French or Italian or German.

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Qualifications

• Fluent in both English and French or Italian or German
• Senior Operations Leadership experience in manufacturing environments
• Ability to work in direct hands‑on manufacturing roles like Operations Manager, Production Supervisor and Continuous Improvement Manager
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize and function effectively in a dynamic environment addressing multiple demands of internal teams and clients
• Ability to develop / maintain strong relationships with clients and internal teams
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high paced high growth environment
• Ability to prioritize tasks within active projects to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech friendly and comfortable communicating technical requirements about networking, wireless and software information
• Able to learn software required to perform successfully in this position
• Programmable Logic Controller (PLC) experience and familiarity is desired but not required

Education / Experience

• Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership / Management, Supply Chain Management, Business Management
• Minimum of 5 years of manufacturing experience in progressive Operations and / or Leadership roles
• 2 years in a similar position providing direct coaching to business clients is desired but not required

Additional Information

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive cloud‑based enterprise software and services for global manufacturing companies. Global manufacturers face ever‑increasing disruption caused by technology‑driven innovation and changing consumer order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.

QAD Redzone helps to enable QAD's vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity status as a veteran and basis of disability or any other federal, state or local protected class.

Remote Work

Yes

Employment Type

Full-time

Key Skills

• Administrative Skills
• Time Management
• Diplomatic Skills
• Listening Skill
• Languages Fluency
• Organizational Skill
• Pressure Management
• Discipline Skills
• Communication
• Relationship Management
• Client Services
• Flexibility
• IT Skill
• Orderly Condition
• Secretarial Skill

Vacancy: 1