Operational Effectiveness Delivery Manager

RS Components; Corby; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology solutions provider is seeking an Operational Effectiveness Delivery Manager in Corby, hybrid work model. The role includes leading a diverse team to optimize operational processes and enhance customer service delivery. The ideal candidate will have a strong background in team leadership, resource planning, and a solid understanding of sales processes. This position offers competitive rewards and opportunities for personal and professional growth within the company.

Benefits

Pension/retirement plans

Health insurance

Discounted gym membership

Qualifications

• Experience in delivering large-scale programmes using various delivery channels.
• Track record of direct and virtual team leadership.
• Experience in a customer services and sales environment focused on operational efficiency.

Responsibilities

• Lead a varied team of 10 direct reports to ensure operational effectiveness.
• Build governance processes to enable operational delivery.
• Deploy tools and improve operational reporting.

Skills

Leadership

Commercial acumen

Coaching others

Negotiation skills

Education

Project management and Lean/Six Sigma qualifications

Job description

Location: Corby, Hybrid - offering a combination of being able to work remotely and from our Corby office.

Contract Type: Permanent, full-time (37.5hrs per week).

The Opportunity

Here at RS, we have a brilliant opportunity to join our energised and highly collaborative leadership team as a Operational Effectiveness Delivery Manager.

The role of the delivery manager is to provide leadership and management to their team of specialists, ensuring the needs of our operation teams are met to enable them to be as effective as possible and embedding the sales & service effectiveness strategy.

We aren’t a company that stands still, and RS recognises that world-class teams need the best equipment, processes, and systems. As such we provide world class tools, systems and working conditions; removing distractions and enabling you to focus on what’s important. In this digital age, technology, and commercial thinking changes rapidly. We continue to develop ours and want you to be part of that evolution.

What you will be doing

Gain an understanding of demand, workload activity bychannel, customer,dateand time. To use analysis to accurately forecast expected demand and build suitable long/shorttermresourceplanningand apply the correct workforce scheduling to deliver. To build therequired governanceofprocesses to enable operational deliveryof our core service levels. To achieve this, you will lead a varied team of 10direct reports consisting of 3xPlanners, 1xOperational Analyst &3x Quality Coaches and3x CX Specialist.

You will deploy a programme of activity to ensure the correct tools are in place, capturing required data points and developing operational reporting to measure & improve delivery.

Leading departmental Quality Assuranceframework,workingwithSenior andTeam Managersto analyse quality performance andprovidecoaching supportandreferencematerialfor80FTE Customer Service advisors.

You will maintain overall management of the Customer feedback programmes, including customer complaintsandsupporting quality audits toensure we areISO9001compliant.

What you will bring

We are a non-hierarchically minded people leader, witha track recordof direct and virtual team leadership as well as cross functional project management experience in improving processes, and tech in sales and service operations. With experience in delivering large scale programmes utilising delivery channels, you have overseen capacity and resourcing planning to optimise against demand.

Beyond this, you will also be and have some of the following attributes and experiences:

• An effective coach, influencing others to take personal ownership & responsibility
• High levelof commercial acumen
• Experience of leading a small team
• Ability toimpactand influence in a matrix organisation
• Experience of working in a customer services and sales environment focused on efficiency, cost to serve & performance improvement
• Self-motivated,flexibleand organised.Demonstrates the ability to prioritise workloads, multi-taskand act on own initiative
• Good negotiation and influencing skills in dealing with competing priorities
• Forms positive relationships, strives for highperformanceand is focussed on their own personal development

It would also be amazing if you had any of the following:

• Project management and Lean / Six Sigma qualifications and experience
• Processimprovement experience
• Resource planning & forecasting
• Performance Reporting

We Are RS

We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries.

We’relooking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offeringprovide the opportunity for usto recognise,rewardand enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

• Financial -pension/retirement;lifeassurance;salaryfinance (payroll deduction loan scheme)
• Wellbeing -medical plans;healthscreening;criticalillness;disability insurance;holiday/paidtimeoff;employeeassistanceprogramme; discountedgym/healthclub membership
• Lifestyle -transportationassistanceschemes (e.g.,cycle towork, travel loans, car leasing); onsite catering/lunch vouchers; retaildiscounts
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values

Ready to Make Amazing Happen?

Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here.

Apply now and make RS a part of your journey.

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