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Operational Delivery Manager B3 /SEO
Health and Safety Executive
Ashford
On-site
GBP 80,000 - 100,000
Part time
Job summary
A government regulatory body is seeking an Operational Delivery Manager in Ashford, UK, to oversee operational delivery and drive efficiency in high-risk building regulation. The role involves leading teams, managing projects, and engaging with stakeholders in a regulatory context. Candidates should have a strong background in operational management and a passion for delivering change. Part-time hours are available, encouraging a flexible work-life balance.
Benefits
Qualifications
- Experience in operational delivery management in a regulatory environment.
- Ability to analyze management information effectively.
- Proven track record of delivering change and business improvement.
Responsibilities
- Lead teams to enhance efficiency and productivity.
- Drive delivery of assessment projects in collaboration with internal teams.
- Embed quality assurance processes to ensure service quality.
Skills
Tools
The Health and Safety Executive (HSE) has established the Building Safety Regulator (BSR) to ensure high risk residential buildings (HRBs) are safe and to enable people to feel safe in their homes.
Within BSDs High Risk Building (HRB) Regulation, the Building Control function ensures HRBs are designed and built to meet the functional requirements of the Building Regulations. This function is supported by an Operational Support function, which provides administrative support to Building Control (as well as other operational functions within High-Risk Building Regulation).
The Operational Delivery Manager posts are new posts. The postholder will oversee all aspects of business delivery either within Building Control or Operational Support.
The roles have a national remit, and the post-holder will work alongside the operational leadership teams, reporting directly to the relevant Heads of Operations/Operational Support Lead.
The Building Control role can be based in any HSE office listed in the advert. For details of HSE locations please see HSE Offices.
The Operational Support role will be based at our HSE head office location in Bootle, Merseyside.
For both roles some travel to other offices will be required for collaborative working and meetings. This may include the occasional overnight stay.
Part time working hours are available for this role. We can accept applicants who can commit to working a minimum of 30 hours per week.
The government announced on 30 June 2025 that the Building Safety Regulator (BSR) is to become an Arms Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) and will be moved out of HSE. This is the natural next step in the development of the regulator and was always a likely outcome once BSR was established.
It has been confirmed that the ALB will be a Non-crown, Non Departmental Public Body (NDPB), and as such its employees will be Public Servants, rather than Civil Servants.
Any successful candidates recruited to this vacancy will initially be onboarded to HSE, with a move to the new NDPB to be undertaken in due course.
The postholder will be responsible for developing, embedding, monitoring and overseeing all processes to deliver assessment of Building Control applications or other Operational Support processes and drive a culture of high performance and operational excellence.
- Leading teams to help maximise efficiency and productivity and embed a high performing culture
- Building, maintaining, supporting, developing and motivating teams, ensuring appropriate focus on priorities and continual improvement
- Using performance data and management information to drive delivery within and across teams
- Implementing changes to business processes following analysis of feedback, performance information and data
- Fostering a culture of learning and continuous improvement amongst teams
- Collaborating and working with internal teams to drive delivery of assessment projects, identifying barriers and solving/escalating issues
- Collaborating and working with multi-disciplinary assessment teams and external partners to deliver assessment projects
- Working closely with the Business Planning Manager to ensure delivery of work in line with divisional and organisational business plans and priorities.
- Embedding quality assurance processes throughout the teams to ensure high quality service provision
For further information on the Building Control role please contact : Josephine.O'Shea@hse.gov.uk and for the Operational Support role please contact : Amar.Ehjaz@hse.gov.uk. This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Upon submitting your short application form, you will be invited to complete a Civil Service Verbal Test and a Civil Service Management Judgement test.
Please complete the online tests as soon as possible, within 24‑48 hours is recommended, to allow time to complete your full application.
If you successfully pass the test, you will then be invited to complete the final stage of your application.
You must complete the online tests and your full application form by 12.00 noon on 18th November. If you fail to complete the online test and full application form before the deadline, your application will be withdrawn.
As part of your application, you will be invited to complete an anonymised CV which should include your career history, experience, and qualifications.
You will also be asked to complete an anonymised Personal Statement, of no more than 750 words which demonstrates how you meet the essential skills and criteria of the job advert.
Please access the following link for guidance on how to apply and how to complete a Personal Statement https://www.civil-service-careers.gov.uk/how-to-apply/
The sift will take place week commencing 17th November when you will be assessed on your CV and Personal Statement.
Please note in the event of a high number of applications we will conduct a sift on the Personal Statement only.
Interviews will take place week commencing 1st December when you will be assessed against the behaviours detailed within the job advert. Interviews will be held virtually using Microsoft Teams.
Please note the sift and interview dates could be subject to change due to panel availability.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
HSE reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within HSE. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.
From 23rd June 2025, if you are successful at interview, as part of your pre‑employment checks, HSE's Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box internal.fraud@cabinetoffice.gov.uk.
Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK.
It is the candidate's responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document.
Progression through pay ranges is subject to annual pay awards as permitted within annual Civil Service pay remit guidance and negotiations with Trade Unions.
HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.
If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: HR.Resourcing-Team@hse.gov.uk.
If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.
Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further;
- Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Feedback will only be provided if you attend an interview or assessment.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard checks.
This job is broadly open to the following groups:
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements.
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
- Experience of working in an operational delivery management role, ideally in a regulatory environment, managing multiple teams across different locations
- An ability to analyse, interpret and action management information
- Experience of delivering change in a fast‑paced environment and identifying business improvements that deliver value.
- Ability to build relationships across all levels of internal and external stakeholders, with excellent interpersonal and negotiation skills.
- Highly numerate with strong analytical and critical reasoning skills, and the ability to think through and solution complex challenges
- Experience of operational risk management and assurance
- IT proficient with the ability to learn and adapt to different technologies and software packages, including Microsoft Dynamics 365.
- Changing and Improving – Communicating and Influencing – Leadership – Making Effective Decisions
Alongside your salary of £47,686, Health and Safety Executive contributes £13,814 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- Competitive rates of pay
- Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97%, far more than in the private sector
- Family friendly policies and working hours to help balance your home life and career
- Carer friendly policies to help create a supportive working culture
- 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
- Parental leave benefits
- As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.
We invest in our people with:
- Competitive rates of pay
- Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97%, far more than in the private sector
- Family friendly policies and working hours to help balance your home life and career
- Carer friendly policies to help create a supportive working culture
- 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
- Parental leave benefits
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