Operational Delivery Centre - Senior Leader

Government Recruitment Service; Knowsley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector organization is seeking an experienced leader to oversee a team focused on managing fraud and error within the welfare system. The role involves leading, motivating a diverse team, collaborating with senior stakeholders, and ensuring effective delivery of services to meet departmental objectives. Candidates should have strong leadership and communication skills, with a commitment to team development. Frequent travel may be required for this position.

Qualifications

• Experience leading and motivating diverse teams.
• Proven track record in strategic planning and stakeholder management.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and inspire the team to achieve departmental objectives.
• Collaborate with senior stakeholders to influence decision-making.
• Forecast and coordinate service delivery to operational teams.

Skills

Team leadership

Stakeholder management

Strategic planning

Problem solving

Communication skills

Job description

Counter Fraud, Compliance and Debt (CFCD) have oversight and control of the main levers needed to improve the way we manage fraud, error and debt within the Department for Work and Pensions (DWP).

The Integrated Risk and Intelligence Service (IRIS) is part of the CFCD directorate and works across DWP to protect the welfare system from fraud and error.

These roles will be within IRIS’ central hub for coordinating and prioritising workflow delivery between IRIS and DWP operational teams. The team plays a critical role in supporting departmental fraud and error objectives, testing operational solutions, forecasting demand, and coordinating the delivery of referrals.

The role includes:

• Leading, motivating and inspiring your team, building capability and creating an inclusive environment to empower and enable colleagues to thrive at all levels.
• Providing strategic context to set prioritisation and direction, and drive achievement of our objectives.
• Collaborating effectively with multiple senior stakeholders, influencing strategic direction and decision-making to capitalise on opportunities to tackle fraud and error in DWP.
• Forecasting, coordinating and planning delivery of products and services to operational teams throughout DWP to meet departmental fraud and error objectives.
• Effectively prioritising and working at pace to lead delivery of effective strategic and tactical solutions to complex problems and risks.
• Being a proactive member of the Senior Leadership Team, collaborating with colleagues and stakeholders to maximise effectiveness and impact.
• Using your well-developed verbal and written communication skills to explain complex issues in a way that is engaging and easy to understand.
• Taking a proactive role in wider senior leader forums across the department.
• Being a visible and accessible senior leader who cares about our people and the services we deliver. Demonstrating personal accountability through periods of change in a fast-paced and complex operating environment.
• Role modelling and actively demonstrating a strong commitment to self-development and the development of others.

Due to the geographically dispersed nature of this team, this role will require frequent travel and overnight stays.