Operational Cost Manager

Aviva; Norwich; Hybrid; GBP 35,000; Part time

Job summary

A leading insurance company in Norwich seeks a part-time Operational Cost Manager to oversee financial reporting and cost management. The role requires data analysis and effective communication skills, allowing collaboration with various teams to achieve accurate forecasts and insights. Salary is £35,000 pro-rated for 21 hours a week, with excellent benefits including an 8% bonus opportunity and a generous pension scheme. Flexible working arrangements are available.

Benefits

Bonus opportunity - 8%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Retailer discounts

Free Aviva shares

Paid volunteering days

Supportive policies including parental leave

Flexible benefits including sustainability options

Qualifications

• Comfortable working with data and spotting patterns or trends.
• Able to explain complex information in a clear and simple way.
• Good at managing your time and working with different teams.

Responsibilities

• Lead the quarterly forecasting process.
• Support financial reporting that is accurate and easy to understand.

Skills

Data analysis

Communication

Time management

Excel proficiency

PowerPoint proficiency

Job description

Overview

Operational Cost Manager – Salary £35,000 (full-time equivalent)

As this is a part-time role (21 hours per week), the salary will be pro-rated based on your working hours.

Contract type: 12-month secondment

This is a great job for someone who enjoys making sense of numbers and helping teams make informed decisions.

You might be newly stepping into a finance-focused role, returning to work, or looking to apply your experience in a fresh way. If you’re curious about how data connects to real-world outcomes and enjoy working collaboratively, this could be a great fit. Experience in claims, finance, or operations is helpful but not essential—we’re more interested in your approach and willingness to learn.

A bit about the job:

You’ll be part of the Home Claims team, helping us understand and manage our operational costs. Your work will support how we plan, track, and forecast expenses, making sure we stay on budget and spot opportunities to improve. You’ll lead the quarterly forecasting process, building it from the ground up to reflect both current business needs and future growth. With a thoughtful and thorough approach, you’ll help identify key risks and opportunities, turning financial data into clear insights that guide decisions across the team. This role is key to making sure our financial reporting is accurate, timely, and easy to understand.

Responsibilities

Skills and experience we’re looking for:

• Comfortable working with data and spotting patterns or trends.
• Able to explain complex information in a clear and simple way.
• Good at managing your time and working with different teams.
• Confident using Excel and PowerPoint to present ideas and findings.
• Experience in finance or operations is useful, but not required.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £35,000 pro-rated
• Bonus opportunity - 8% (C grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We\'d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail]