Operational Comms Engineer

Networking Women in the Fire Service; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public safety organization based in Dundee is seeking an Operational Comms Engineer to provide operational support for their communications services. The role includes monitoring and maintaining systems, resolving incidents, and providing technical assistance per ITIL principles. Applicants can work full-time or part-time, and must possess strong communication and analytical skills. This position offers a pathway for salary progression based on performance reviews and is committed to diversity and inclusion in the hiring process.

Qualifications

• Proven troubleshooting and problem-solving abilities in a technical environment.
• Experience with ITIL framework principles is advantageous.
• Strong communication skills for technical advice and assistance.

Responsibilities

• Provide operational support for Scottish Fire and Rescue Services communications.
• Monitor and maintain operational communications services.
• Resolve incidents and fulfill service requests as part of the operational systems.

Skills

Communication skills

Analytical skills

Problem-solving skills

Mathematical skills

Job description

The Scottish Fire and Rescue Service would like to invite applications for the post of Operational Comms Engineer based at North East Asset Resource Centre, Highland Chief Way, Claverhouse Industrial Park, Dundee DD4 9UA.

This is a full time post however applications from individuals seeking to work on a part time, job share or flexible working basis would be considered.

The Scottish Fire and Rescue Service would like to invite applications for the post of Operational Comms Engineer, based in Cambuslang on a permanent basis. This is a full-time opportunity, working 35 hours per week.

The successful candidate will be required to provide operational support, monitoring and maintenance of Scottish Fire and Rescue Services (SFRS) Operational Communications services that support core organisational functions. This includes the resolution of incidents, fulfilment of service requests and the implementation of changes via change enablement, all in line with ITIL framework principles. The post holder will also provide technical advice and assistance on any aspect of the SFRS operational comms systems. In addition, the post comes with responsibility for the implementation and support of the SFRS’s Digital and Technology Services operational comms solutions, including mobilising systems, radio, paging station based mobilisation equipment, and operations 999 telephony systems. The postholder will apply proven communication, analytical, mathematical, and problem-solving skills to help identify, communicate, and resolve issues to maximise the benefit of Digital and Technology Operational Services operational comms solutions investment.

Full details of the role and our recruitment process can be found in the attached information pack.

Salary on appointment will normally be at the lower salary point, with progression subject to regular review – in line with the SFRS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

This post is also subject to the provision of the Rehabilitation of Offenders Act 1974 (Exclusions and Exemptions) Scotland Order 2013. Therefore, the successful candidate’s will be subject to a Level 2 Disclosure record check through Disclosure Scotland.

The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourage applications from all sectors of the community. In addition, we are committed to being a “Disability Confident Employer” and will ensure that all applicants who meet the essential criteria for the role are invited for interview.

If you would like to apply in a different format, please email People Services at [e-mail].

Please note, a fully completed application form must be submitted asSFRS do not accept CVs in support of applications for employment.