Operational and Cyber Resilience Manager

Financial Conduct Authority; Leeds; Hybrid; GBP 72,000 - 100,000; Full time

Job summary

A regulatory authority for financial services is seeking an Operational and Cyber Resilience Manager in Leeds. You will lead a team dedicated to enhancing operational resilience within the UK financial sector, guiding firms on compliance, and driving policy initiatives. The role requires proven leadership experience, strong analytical skills, and a passion for consumer protection. Competitive salary and hybrid work model offered.

Benefits

28 days annual leave plus bank holidays

Hybrid model with up to 60% remote work

Non-contributory pension

Private healthcare with Bupa

35 hours of paid volunteering annually

Flexible benefits scheme

Qualifications

• Proven experience in financial services or critical national infrastructure.
• Experience leading teams to achieve successful outcomes.
• Familiarity with operational resilience regulatory frameworks.

Responsibilities

• Lead a team to improve firms' resilience.
• Guide compliance with operational resilience standards.
• Shape FCA policies and initiatives.
• Champion consumer protection goals.
• Empower your team for impactful outcomes.
• Engage with senior leaders on resilience strategies.
• Collaborate with HM Treasury and cyber security bodies.
• Provide expert input during live incidents.

Skills

Judgement and analytical skills

Communication skills

Leadership and mentoring

Interpersonal skills

Organizational capability

Job description

Operational and Cyber Resilience Manager

Department: Supervision, Policy and Competition

Division: Technology, Resilience and Cyber

• Salary: National (Edinburgh and Leeds) ranging from £72,100 to £100,000 and London from £79,300 to £110,000 (salary offered will be based on skills and experience)

• This role is graded as: Manager – Regulatory

• Your recruitment contact is Steve Christopher via [e-mail]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, our Technology, Resilience and Cyber (TRC) department works with financial firms to strengthen the resilience of their systems against cyber threats and operational disruptions -helping protect consumers, safeguard markets and build trust in the technology that powers financial services.

This role manages our Retail, Insurance and Cyber assessment team of specialist operational resilience professionals, providing expert support to our front line supervision teams.

Role responsibilities

• Lead a team of specialists to strengthen firms and portfolios resilience enabling proactive risk management and safeguarding market stability

• Guide firms in implementing operational resilience standards supporting compliance and building confidence in regulatory alignment

• Shape new FCA approaches and policy initiatives driving innovation and enhancing the UK financial sector’s resilience

• Champion strategic priorities within the TRC Leadership Team fostering collaboration and advancing consumer protection goals

• Coach and empower your team unlocking potential and delivering high-impact outcomes

• Engage with senior leaders across firms on resilience and cyber security building trust and strengthening sector-wide preparedness

• Collaborate with key stakeholders across HM Treasury PRA and National Cyber Security Centre aligning efforts and amplifying systemic resilience

• Provide expert input during live incidents ensuring swift informed responses and minimising disruption to consumers and markets

Skills required

Minimum:

• Proven experience working with financial services or other critical national infrastructure sectors contributing to sector resilience and public trust

• Prior experience leading, managing or mentoring team members to deliver successful outcomes fostering collaboration and empowering growth

• Prior experience of operational resilience regulatory frameworks ideally within financial services

Essential:

• Ability to build strong judgement and analytical skills to make risk-based decisions in a complex and evolving landscape driving confidence in regulatory outcomes

• Communicate with clarity and impact through excellent oral and written skills enabling clear understanding of complex issues for diverse audiences

• Ability to lead and inspire teams or mentor the colleagues to achieve impactful objectives fostering growth and delivering collective success

• Build trusted relationships through exceptional interpersonal skills creating credibility and collaboration with senior stakeholders across firms and government

• Drive progress across competing priorities with strong organisational capability ensuring timely delivery and effective escalation when needed

Benefits

• 28 days annual leave plus bank holidays

• Hybrid model with up to 60% remote work

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

Timeline:

• CV Review/Shortlist: 28th November 2025

• 1st Stage Interviews: 3rd-5th December 2025

• Manager Assessment: w/c 8th December 2025

• 2nd Stage Interview: w/c 15th December 2025

• Job advert close: 27th November 2025 at Midnight

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting.