Operational Analyst

Aviva; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading UK insurance company is seeking an Operations Analyst to support operational services and ensure seamless processes. The ideal candidate has experience in insurance operations and strong analytical skills. Responsibilities include resolving queries and maintaining system configurations while collaborating with teams. A competitive salary and benefits package is offered, promoting flexibility and inclusivity in the workplace.

Benefits

Bonus opportunity - 8% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discounts on Aviva products

Matching Share Plan opportunities

Flexibility options including sustainability

Paid volunteering days

Wellbeing support and tools

Qualifications

• Proven experience in insurance or reinsurance operations.
• Strong numerical and analytical skills.
• Excellent communication skills to build relationships.

Responsibilities

• Support post-placement operational services.
• Work with underwriters and internal teams to resolve queries.
• Deliver accurate reporting and maintain system configurations.

Skills

Numerical skills

Analytical skills

Ability to prioritise deliverables

Communication skills

Experience with policy administration systems

Knowledge of Lloyd’s market processes

Tools

Sequel UW/Eclipse

Job description

Operational Analyst

London

£30,000 - £35,000

We’re looking for an Operations Analyst to join our growing team. If you’re passionate about delivering operational excellence and want to make an impact in a dynamic, innovative business, this could be the perfect opportunity for you!

Whether you have experience in insurance or reinsurance operations or are looking to take the next step in your career, we’d love to hear from you.

A bit about the job:

This role is all about supporting post-placement operational services and ensuring seamless processes across the business. You’ll work closely with underwriters, outsourced partners, and internal teams to resolve queries, maintain system configurations, and deliver accurate reporting. It’s a fantastic chance to join a collaborative team and contribute to operational initiatives that drive continuous improvement.

Skills and experience we’re looking for:

• Proven experience in insurance or reinsurance operations, with strong numerical and analytical skills.
• Ability to prioritise multiple deliverables and meet tight deadlines.
• Excellent communication skills and confidence to build relationships across all levels.
• Experience with policy administration systems (e.g., Sequel UW/Eclipse) and user acceptance testing is an advantage.
• Knowledge of Lloyd’s market processes and post-placement operational queries, including risk capture and Bordereaux.

What you’ll get for this role:

• Starting salary between £30,000 and £35,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Jessica Mason a call on 07387 545 666 or send an email to [e-mail].