Operational Account Manager - Major Fleets

Toyota Financial Services (UK) PLC; Portsmouth; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading automotive financial services provider in Portsmouth is seeking an Operational Account Manager to develop strong relationships with major fleet customers. You will manage operational efficiencies and conduct regular reviews to ensure customer satisfaction. Candidates should have strong relationship management skills and experience in customer-facing roles. This position offers a hybrid working model with competitive benefits.

Benefits

Bonus earning potential

25 days holiday + 8 days bank holiday

Great pension scheme

Hybrid working policy

Car Scheme

Private Medical Cover

Life assurance scheme

Discounts on different retailers

Free onsite car parking

Onsite nursery

Well-being hour

Discounts on Toyota & Lexus Cars

Well-being events

Volunteer Days

Employee assistance programmes

Free fruit in the office

Qualifications

• Experience in relationship management with large corporate customers.
• Ability to analyze and interpret KPI data.
• Strong project management and multitasking skills.

Responsibilities

• Develop operational relationships with fleet customers.
• Act as main contact for major corporate fleet accounts.
• Prepare and host operational review meetings.

Skills

Relationship management

Customer-facing roles

Problem-solving

Written & oral communication

Job description

The role in a nutshell

Responsible for the development and growth of the operational relationship between Kinto and our key major fleet customers.

A bit about the Sales department

Meeting the fleet and mobility needs of a broad range of corporate, public and not for profit customers. From high security to hard working car and commercial fleets, we aim to profitably grow our multi-brand presence and brand within the industry.

What you'll be doing

• The Operational Account Manager is responsible for developing the operational relationship of the Customer, across the Kinto business to ensure maximum efficiency and positive customer experience
• Working closely with the Customer, the SAM and KINTO internal teams as required to deliver against all the KINTO key performance metrics
• This role will be fast paced and the ability to work on multiple projects/tasks at the same time will be vital
• This is an office-based (hybrid 3 days in office and 2 WFH) role across the major fleet customers of KINTO. Major Fleets are defined as sole supply, Corporate or Public Sector customers with an FSL or FM Fleet in excess of 1000 vehicles. You will:
• Act as main point of contact for large corporate fleet team customers
• Prepare and host regular operational reviews covering key areas of fleet management including downtime, vehicle order progress, vehicle servicing and cost management
• Identify and make recommendations to resolve key challenges or blockers to building a trusted partner relationship with our largest customers

How you could stretch this role

• Become a key point of contact and trusted partner customers
• Collaborate with and influence internal teams to refine and improve internal processes
• Analyse/ interpret KPI data to make recommendations for fleet
• Interpret customer & driver feedback to consider longer term strategic goals for the customer
• Support the SAM with strategic objectives for the customer
• Support the Manager, Operational Account team with observing & coaching of OAMs to support consistency

Experience you'll gain

• Working strategically with the account management team on key goals and deliverables for customers
• Working on your own initiative, turning data into insight and recommendations
• Strong relationship management, collaboration and conflict management experience
• Customer portfolio management

How we'll support you

• A full KINTO induction
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager

• Regular 1:1's to provide direction and guidance
• Clear objective setting via our performance management process
• On-going coaching as required
• Always available for support as needed

What you'll get to own

• Project/process management
• Relationships
• Key customer KPIs

Key Experience & Skills

• Relationship management
• Customer-facing roles
• Problem-solving
• Written & oral communication

Attributes & Behaviours

• You will work as part of a focussed high performing team who are very inclusive, professional and supportive
• A passion for problem-solving and providing customer-centric solutions
• Collaborative

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.