Operation Manager

Ceaton Security Services Limited; Cardiff; On-site; GBP 63,000; Full time

Job summary

A leading security services provider in Cardiff is seeking an experienced Operational Manager to support business operations and leadership teams. This role includes managing teams, driving improvements, and ensuring compliance while pursuing new business opportunities. The ideal candidate will have a background in sales and expertise in the Fire, Security, or Automation sectors. Competitive salary and a supportive work environment offered.

Benefits

Profit-related bonus

30 days holiday

Subsidised healthcare scheme

Company pension scheme

Regular pay reviews & training opportunities

Qualifications

• Sales background with proven ability to generate and grow revenue.
• Experience in the Fire, Security & Automation sector.
• Experience managing large teams, preferably in the Fire, Security, or Automation sectors.

Responsibilities

• Support the Business Unit Leader across operational projects.
• Directly manage Department Managers for alignment and performance.
• Drive process improvements identifying efficiencies.
• Ensure compliance is met throughout the business.
• Actively identify and pursue new business opportunities.

Skills

Sales background

Experience in Fire, Security & Automation

Experience managing large teams

Excellent communication skills

Advanced Excel skills

UK driving licence

DBS clearance

Job description

Basic Salary

Basic Salary: £62,500

• Profit-related bonus
• 30 days holiday (22 days + 8 bank holidays)
• Subsidised healthcare scheme
• Company pension scheme (auto-enrolment)
• Regular pay reviews & training opportunities

This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our Business. We are recruiting for an experienced Operational Manager, working with our Senior Management Team, supporting our Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.

Key Responsibilities

Operations & Team Leadership

• Support the Business Unit Leader across operational projects, initiatives & all aspects of the business.
• Deputise for the Business Unit Leader in day-to-day business management and decision-making.
• Directly manage Department Managers, ensuring alignment, performance, and accountability.
• Drive process improvements across the business, identifying efficiencies and implementing best practices.
• Take ownership of customer onboarding, ensuring a seamless and high-quality client experience.
• Ensure compliance is met throughout the business.
• Collaborate in the preparation of budgets, forecasts, and operational plans.
• Driving a positive culture within the business
• Ensure financial controls are in place and adhered to

Strategic Contribution

• Actively contribute to the strategic direction of the organisation
• Monitor market trends, competitor activity, and industry developments to inform business decisions
• Provide leadership in commercial decision-making, escalating key issues appropriately

Sales & Business Development

• Actively identify, pursue, and secure new business opportunities, including clients, revenue streams, and products
• Drive the sales forecast, ensuring revenue targets are met and exceeded
• Lead client engagement, including meetings, presentations, and ongoing account management
• Implement and manage key account strategies to enhance client satisfaction and retention
• Ensure the business is registered and compliant with relevant Framework Agreements
• Oversee tendering activity, with the support of the Head of Projects
• Input into pricing strategies, ensuring competitiveness and profitability
• Lead weekly sales meetings and follow up on action points to maintain momentum
• Oversee marketing initiatives to support sales growth and brand positioning

Required Skills & Experience

• Sales background with proven ability to generate and grow revenue. Highly desirable
• Experience in the Fire, Security & Automation sector Strongly desirable
• Experience managing large teams, preferably in the Fire, Security, or Automation sectors
• Previous customer-facing experience with excellent communication and negotiation skills.
• Advanced Excel skills (VLOOKUP, Pivot Tables)
• UK driving licence
• DBS clearance required (no criminal record)

What To Expect From Ceaton

• Company uniform & PPE provided
• Clear career progression opportunities within the business
• Company mobile phone
• Company expenses card
• Supportive & positive work environment