Operating Strategy Lead

Lloyds Banking Group; United Kingdom; Hybrid; GBP 86,000 - 101,000; Full time

Benefits offered by this job

Pension up to 15%

Annual performance bonus

Share schemes

Discounts on shopping

30 days holiday + bank holidays

Wellbeing initiatives and parental-le​

Job summary

Lloyds Banking Group is seeking an Operating Strategy Lead to join the Optimisation & Integration team. This hybrid, full-time role focuses on shaping priorities, operating models, and performance improvements across Everyday Banking, partnering with senior leaders to deliver value for customers and colleagues.

You will work on transforming operating models, workforce planning, and evidence-based decision-making to drive long-term success and improved delivery across the business.

Qualifications

• Experience in strategy, business design, operating models, or transformation environments.
• Strong understanding of organisational design principles and operating model frameworks.
• Experience using data and insight to develop recommendations and influence decisions.
• Proven ability to build credibility and influence senior stakeholders.
• Experience leading complex change or business transformation initiatives.

Responsibilities

• Design and develop operating model solutions that support key business priorities and transformation programmes.
• Partner with senior colleagues to understand challenges, identify opportunities, and shape practical solutions.
• Use data, insight, and evidence-based recommendations to support decision-making and improve performance.
• Assess organisational effectiveness and identify opportunities to improve productivity, collaboration, and delivery outcomes.
• Define and embed ways of working that help teams deliver better results, faster.
• Lead complex change initiatives and support the successful delivery of strategic programmes.
• Shape workforce and capability strategies that support future business needs.
• Influence planning and prioritisation through insight-led analysis and recommendations.
• Coach and support colleagues to build capability and drive continuous improvement.
• Help create a high-performing culture where teams can thrive and do their best work.

Skills

Strategy

Operating model

Organisational design

Data-driven decisions

Stakeholder influence

Change management

Communication

Multi-priority handling

Job description

JOB TITLE: Operating Strategy Lead

SALARY: £85,500 - £100,500

LOCATIONS: Leeds, Bristol, Edinburgh, Halifax or Manchester

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About the Role

We're looking for Operating Strategy & Ways of Working Manager to join the Optimisation & Integration (O&I) team within Everyday Banking.

This is a high-impact role at the heart of one of the UK's largest banking businesses. Working closely with senior leaders, you'll help shape key business priorities, influence decisions that impact millions of customers, and drive meaningful change across Everyday Banking. Whether it's improving organisational performance, designing future operating models, or helping teams work more effectively, you'll play a key role in how the business evolves and delivers for customers and colleagues.

As part of O&I's Performance & Insights community, you'll combine strategic thinking, business design, organisational effectiveness, and data-led insight to solve complex challenges and turn ideas into practical solutions. You'll work across high-profile initiatives spanning transformation, workforce planning, performance improvement, and business change, helping leaders make better decisions and ensuring the organisation is set up for long-term success.

This is an opportunity to work on some of Everyday Banking's most important priorities, partner with experienced colleagues across strategy, transformation, finance, workforce planning and performance management, and build expertise in a team with strong visibility and genuine scope for career growth.

What You'll Be Doing

• Design and develop operating model solutions that support key business priorities and transformation programmes.

• Partner with senior colleagues to understand challenges, identify opportunities, and shape practical solutions.

• Use data, insight, and evidence-based recommendations to support decision-making and improve performance.

• Assess organisational effectiveness and identify opportunities to improve productivity, collaboration, and delivery outcomes.

• Define and embed ways of working that help teams deliver better results, faster.

• Lead complex change initiatives and support the successful delivery of strategic programmes.

• Shape workforce and capability strategies that support future business needs.

• Influence planning and prioritisation through insight-led analysis and recommendations.

• Coach and support colleagues to build capability and drive continuous improvement.

• Help create a high-performing culture where teams can thrive and do their best work.

Essential Skills & Experience

• Experience in strategy, business design, operating model design, organisational effectiveness, transformation, or consulting environments.

• Strong understanding of organisational design principles and operating model frameworks.

• Experience using data and insight to develop recommendations and influence decisions.

• Proven ability to build credibility and influence senior stakeholders.

• Experience leading complex change or business transformation initiatives.

• Excellent communication, facilitation, and problem-solving skills.

• Ability to simplify complexity and translate strategy into action.

• Comfortable managing multiple priorities in a fast-paced environment.

Desirable Skills & Experience

• Experience within Financial Services or Banking.

• Experience working in Agile or modern delivery environments.

• Knowledge of workforce planning, organisational design, or organisational performance approaches.

• Experience providing insight and recommendations to senior or executive-level stakeholders.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies