Operating Model Strategy Consultant

Jacobs; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Jacobs is seeking an Operating Model Strategy Consultant to shape transformation across major infrastructure sectors. You will design TOMs, align people and processes, and deliver practical, implementable frameworks that support digital programmes and milestones.

You will lead client engagements, define strategies, and develop roadmaps while mentoring colleagues to grow as operating model experts.

Qualifications

• Experience conducting current-state and future-state operating model assessments.
• Track record in operating model design and implementation projects.
• Solid quantitative and qualitative analytical skills.
• Experience assessing organisational capabilities, operating performance, and governance effectiveness.
• Experience with TOM, Lean, Agile, or Six Sigma frameworks.

Responsibilities

• Play a pivotal role in shaping how our clients deliver transformational change.
• Navigate ambiguity—bring clarity to vague client problem statements.
• Define organisational structures.
• Design target operating models (TOMs) that translate strategy into practical frameworks connecting people, processes and systems.
• Develop implementation roadmaps and transition plans.
• Ensure operating model decisions support digital transformation and programme milestones.
• Lead client-facing operating model design and implementation projects.
• Work within client resource constraints to find innovative solutions.
• Support the development of colleagues into operating model experts.

Skills

Operating model design

TOM design

Lean

Agile

Six Sigma

Analytical skills

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Jacobs’ Organisational Effectiveness team creates the conditions for successful delivery by connecting vision, leadership, culture, capability and ways of working to help organisations adapt, perform and sustain results at scale.

Partnering with clients to define strategy, design operating models, and deliver lasting change. Our approach moves beyond traditional conceptual frameworks to create deliverables ready for implementation, solving complex problems and creating real impact.

Working across our three core capabilities: operating model, change & transformation and culture & behaviours, this role offers you the opportunity to work on some of the UK's most significant infrastructure sectors such asrail, water, highways, defence and government, you will directly Influence the built environment and infrastructure across programmes across the UK, leaving a lasting positive impact.

As our Operating Model Strategy Consultant, your remit will include:

• Play a pivotal role in shaping how our clients deliver transformational change.
• Navigate ambiguity- bringing clarity to vague client problem statements.
• Define organisational structures.
• Design target operating models (TOMs) that go beyond theory - creating practical, actionable frameworks that align people, processes and systems to achieve strategic goals.
• Develop implementation roadmaps and transition plans.
• Ensure operating model decisions support digital transformation, programme deliverables and milestones.
• Deliver transformation initiatives and organisational change improvement inititiatives.
• Lead client-facing operating model design and implementation projects.
• Work within clients’ resource constraints to find creative solutions to meet their requirements
• Support the development of colleagues and peers into operating model experts.

Here's what you'll need

Want to be part of a team that will shape a fast‑growing offering: Be part of a team that’s redefining operating model design and implementation for infrastructure?

With exposure to consulting, infrastructure, engineering, government, utilities, transport, energy, defence or other complex organisational industries, we would be delighted to hear from candidates with a with a real mix of the following experience, skills and attributes aligned to the following:

• Established experience conducting current-state and future-state operating model assessments.
• Track record in operating model design and implementation projects.
• Solid quantitative and qualitative analytical skills.
• Proven experience in assessing organisational capabilities, operating performance, and governance effectiveness.
• Experience in frameworks such as Target Operating Model (TOM), Lean, Agile, or Six Sigma.

Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

With safety and flexibility always top of mind, we've gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You'll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you'll discover how you can cultivate, nurture, and achieve your goals - all at a single global company. Find out more about life at Jacobs .

We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we're more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging.Find out more about our Jacobs Employee Networks here .

Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit https://www.vercida.com/uk/employers/jacobs to view and access our roles.

As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

We value collaboration and believe that in‑person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .