Operating Model Lead (6-month FTC)

Lloyds Banking Group; Halifax; Hybrid; GBP 78,000 - 92,000; Full time

Benefits offered by this job

Pension

Bonus

Share schemes

Discounts

30 days holiday

Wellbeing initiatives

Job summary

Lloyds Banking Group is seeking a senior Operating Model Lead for a 6-month FTC across Leeds, Halifax, Bristol, or Edinburgh. The role focuses on shaping enterprise design, translating strategy into actionable models, and ensuring coherence across the organisation.

Hybrid working with clear governance and senior stakeholder engagement are key. The successful candidate will define and evolve the target operating model, test hypotheses, and ensure scalable, commercially grounded design choices

Qualifications

• Experience shaping and evolving operating models.
• Ability to translate strategy into enterprise design decisions.
• Strong senior stakeholder engagement and governance.

Responsibilities

• Define and evolve the target operating model with a forward horizon.
• Translate strategy into enterprise design across products and functions.
• Anticipate impact of tech and market shifts on the organisation.
• Frame and test hypotheses to improve pace and value release.
• Develop design principles, guardrails and decision frameworks.
• Bring external insights and benchmarks to challenge direction.
• Frame strategic options and implications for executive decisions.
• Track changes and intervene to protect model coherence.
• Ensure operating model is commercially grounded and scalable.

Skills

Operating model design

Enterprise architecture

Stakeholder management

Strategic thinking

Benchmarking

Job description

End Date

Thursday 03 September 2026

Salary Range

£78,098 - £91,880

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description

JOB TITLE: Operating Model Lead (6-month FTC)

SALARY: £78,098 - £91,880

LOCATION(S): Leeds, Halifax, Bristol, or Edinburgh

HOURS: Full-time – 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds, Halifax, Bristol, or Edinburgh office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

About This Opportunity

We're looking for a senior leader to define and shape the continuous evolution of our operating model. This role is primarily focused on where we're going, translating strategy, market shifts, customer expectations, and technology change into clear enterprise design choices. Alongside shaping the future, you'll ensure that the operating model evolves in a coherent and controlled way, maintaining a clear view of how changes across the organisation interact, and intervening where necessary to protect the integrity of the model. You'll act as architect, challenger and advisor to senior leadership, bringing clarity to complex cross-enterprise questions, ensuring individual choices add up to a coherent operating model that is commercially grounded and positions the organisation for long-term success.

What You’ll Be Doing

• Define and evolve the target operating model, with a clear forward-looking horizon
• Translate strategy into enterprise design choices across products, platforms and functions
• Anticipate how customer expectations, technology and competition will reshape the organisation
• Frame and test hypotheses on how operating model changes can improve pace and value release
• Develop and maintain design principles, guardrails and decision frameworks
• Bring external insight and benchmarks to challenge and validate direction
• Frame strategic options, trade-offs and implications for executive decision
• Track and assess changes across the organisation, including those outside the immediate team
• Identify where changes may create unintended consequences, fragmentation or misalignment. Intervening early to protect coherence and integrity of the model
• Ensure the operating model evolution is commercially grounded and scalable

Why join us?

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What we’re looking for?

• Deep experience shaping and evolving operating models, anticipating how strategy, technology and market dynamics will reshape the organisation
• Strong understanding of how products, platforms, structure, governance and funding interact?li>
• Strong commercial instinct, linking design to growth, cost and performance outcomes
• High levels of curiosity, actively seeking external perspective and benchmarking thinking
• Ability to think at system level, anticipating second- and third-order impacts of change
• Ability to simplify complexity, frame trade-offs and drive clarity in ambiguity
• Exceptional senior stakeholder management, able to influence, challenge and build trust
• Confidence to intervene and challenge decisions that risk breaking the model
• Comfortable operating as a close, trusted partner to leadership, with the judgement to lead independently

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.