OpenScape Product Manager

McGregor Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a skilled Product Manager for Telephony Services to lead the transformation of enterprise-wide telephony solutions. The ideal candidate has strong experience with OpenScape and will manage the product roadmap while working closely with teams to deliver a reliable and scalable service. This role offers up to £350 per day and a hybrid work model with 2 days in London.

Qualifications

• Strong experience with OpenScape required.
• Experience in agile delivery and lifecycle management.
• Experience with third-party vendors and contracts appreciated.

Responsibilities

• Lead the transformation of telephony services.
• Maintain the product roadmap and champion continuous improvement.
• Work closely with engineering, UX, and project teams.

Skills

Certified expertise in Unify/Mitel OpenScape technologies

Deep knowledge of Mitel platforms and telephony technologies

Hands‑on experience with telephony migration projects

Strong background in product development

Experience managing product budgets and forecasting

Project management capability

Ability to apply industry insights to product strategy

Job description

Product Manager - Telephony Services (OpenScape)
Location: London (2 days per week)
Duration - ASAP - March 2026 (4 months)

Day rate - up to £350 pr day (inside ir35)

We're seeking a highly skilled Product Manager to lead the transformation of enterprise-wide telephony services, driving the transition from legacy platforms to a modern, centralised, and virtualised environment. You will shape product strategy, guide delivery teams and ensure that the service is reliable, scalable and aligned with broader digital ambitions. To be considered, you must have strong experience with OpenScape.

This role involves managing existing telephony solutions, extracting, and analysing data to support migration, and using insights to optimise product performance. You will maintain the product roadmap, champion continuous improvement and work closely with engineering, UX and project teams to deliver a product that meets business, user and technical needs.

Essential Skills & Experience:

• Certified expertise in Unify/Mitel OpenScape technologies
• Deep knowledge of Mitel platforms, handset provisioning and support, voice & telephony technologies, UCaaS and MS Teams, networking (SIP, ISDN), cloud/SaaS environments, contact centre systems, call groups and auto attendants
• Hands‑on experience with telephony migration and transformation projects
• Ability to apply industry insights, analytics and research to product strategy
• Strong background in product development, agile delivery and lifecycle management
• Experience managing product budgets and forecasting
• Project management capability including directing delivery teams
• Experience working with third‑party vendors, contracts and commercial relationships

If you're an analytical, technically fluent Product Manager passionate about delivering best-in-class telephony services, we'd love to hear from you.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.