Open Pro Platform Success Strategist

WPP; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading marketing services firm in the UK is seeking a Customer Success Manager to engage clients and optimize platform use. You will manage client accounts and ensure successful onboarding while delivering strategic support to meet their marketing goals. The ideal candidate has experience in customer success and a firm grasp of digital marketing workflows. This hybrid role will allow collaboration with a dynamic team in a creative environment.

Qualifications

• Comprehensive understanding of end-to-end production processes.
• Solid background in customer success or account management in marketing agency.
• Strong grasp of digital marketing workflows and campaign delivery.
• Excellent relationship management and communication skills.
• Highly organized with project management capabilities.
• Experience in supporting renewals and upsells.
• Comfortable using data and analytics for performance tracking.
• Collaborative and proactive approach to client success.

Responsibilities

• Manage client accounts as their primary point of contact.
• Lead onboarding and ensure seamless platform setup.
• Oversee campaign setup, monitoring, and reporting.
• Identify opportunities for account growth and upsell.

Skills

Creative Production

Client Management

Digital Marketing

Relationship & Communication

Project Management

Commercial Acumen

Analytical Ability

Proactive & Collaborative

Job description

A leading marketing services firm in the UK is seeking a Customer Success Manager to engage clients and optimize platform use. You will manage client accounts and ensure successful onboarding while delivering strategic support to meet their marketing goals. The ideal candidate has experience in customer success and a firm grasp of digital marketing workflows. This hybrid role will allow collaboration with a dynamic team in a creative environment.