Open Jobs Store Manager Belfast

Sephora; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beauty retailer in Belfast is seeking a passionate Store Manager to drive sales and ensure exceptional customer experience. In this role, you'll motivate your team, manage store operations, and oversee budget management. Ideal candidates should have proven retail leadership experience and strong analytical skills. This full-time position offers an empowering environment with opportunities for growth.

Qualifications

• Extensive experience in managing high-performing retail teams.
• Strong digital orientation and analytical skills.
• Ability to mentor and inspire a high-performance team.

Responsibilities

• Drive sales and champion excellence across store performance.
• Provide strategic guidance through market analysis and identifying opportunities.
• Exemplify high standards of customer engagement and satisfaction.
• Oversee day-to-day operations ensuring adherence to policies.

Skills

Advanced Product & Customer Knowledge

Proven Retail Leadership

Digital & Analytical Competence

Team Development & Coaching

Operational Excellence

Brand Alignment & Values Embodiment

Job description

Location : Belfast Victoria Square

Type of contract : permanent full time 40h

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Are you ready to drive a beauty revolution Join Sephora as we seek a passionate Store Manager to lead our store!

Reporting directly to the Regional Manager you will drive sales and champion excellence across all aspects of store performance. Youll set the benchmark for exceptional customer experiences and operations ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. Youll also oversee budget management ensuring we meet our financial targets with the precision and dedication that define our team.

Your primary goal To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation are committed to accuracy and possess the ability to inspire greatness in others wed love to hear from you!

Responsibilities

Strategic Business Leadership

Provide strategic guidance to the Retail Director through market analysis competitive landscape insights and identifying new business opportunities.

Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making.

Formulate and implement short- and long-term business strategies to maximise sales and drive growth.

Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance.

Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement.

Cultivate relationships with stores and head office departments to share insights enhance operations and ensure adherence to operational guidelines.

Customer Experience Excellence

Exemplify the Sephora Attitude setting a high standard of customer engagement and satisfaction for the entire team.

Actively support team members in challenging situations to uphold exceptional client service standards.

Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints.

Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution.

Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets.

Sales and Operations Optimisation

Oversee day-to-day store operations ensuring adherence to Sephoras policies including cash handling stock management and visual merchandising standards.

Drive operational efficiency by maintaining stock replenishment optimising stockroom organisation and ensuring cleanliness and safety across the store.

Direct cash desk operations ensuring compliance with security protocols accuracy and effective cash management resolving discrepancies swiftly.

Promote a safe and well-organised store environment ensuring compliance with safety protocols and minimising workplace hazards.

Collaborate with Beauty Supervisors to align best practices promotions and customer experiences with sales goals and service targets.

Drive accountability for achieving sales targets across all product categories including exclusive and Sephora Collection offerings.

Analyse sales results and develop targeted action plans to enhance performance and customer engagement.

Team Development & Management

Foster a high-performance culture by motivating developing and recognising team members through regular coaching feedback and a culture of appreciation to drive excellence and a positive work environment.

Effectively communicate the business strategy and operational objectives to the team ensuring alignment and commitment.

Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness.

Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously.

Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs.

Collaborate with the recruitment department to attract and hire top talent for the store.

Skills

Advanced Product & Customer Knowledge : In-depth understanding of Sephoras product lines and customer engagement standards to drive exceptional client satisfaction.

Proven Retail Leadership : Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting.

Digital & Analytical Competence : Strong digital orientation and analytical skills to interpret sales data enhance decision-making and optimize store performance.

Team Development & Coaching : Ability to mentor inspire and develop a high-performance team culture promoting collaboration and individual growth.

Operational Excellence : Strong skills in overseeing store operations ensuring adherence to policies managing stock cash handling and optimizing store efficiency and safety.

Brand Alignment & Values Embodiment : Consistently represents Sephoras values of inclusivity creativity and empowerment projecting a professional image aligned with brand standards and fostering an environment that celebrates beauty and self-expression.

Note : This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here you will find :

Community in which authenticity is embraced and the strength of our differences fuels our collective spirit

Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead

Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Required Experience : Manager

Employment Type : Full-Time

Experience : years

Vacancy : 1