Op Model Lead (FTC)

Collinson; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global transformation firm is seeking an Op Model & Change Lead to spearhead key initiatives in its transformation portfolio. The role involves leading change management efforts, ensuring stakeholder alignment, and driving the evolution of agile working practices. Candidates should have robust experience in Op Model Design, Change Management, and effective stakeholder engagement. This position is located in the City of London and offers a dynamic work environment.

Qualifications

• Experience in leading change management across programmes.
• Ability to monitor change impact and drive activities.
• Skilled in engaging and communicating with stakeholders.

Responsibilities

• Lead and oversee change management efforts across programmes and teams.
• Engage with stakeholders and enhance visibility within the organization.
• Drive adoption of standardised change management methodologies.

Skills

Op Model Design

Change Management

Cultural awareness and sensitivity

Communication and stakeholder management / influencing

Project, programme and portfolio management

Agile product delivery

Cross-functional working

Training and development

Problem solving and analysis

Ability to deal with ambiguity

Commitment to continuous learning

Job description

Collinson Group

Collinson is a global, privately-owned company dedicated to helping the world travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Purpose of the role

We are embarking on our biggest ever period of transformation – investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us. The Op Model & Change Lead will support the delivery of key initiatives in our Transformation portfolio.

Key Responsibilities

1. Lead and oversee effective change management efforts across programmes and business teams, managing Change Managers and ensuring alignment with programme objectives.
2. Monitor change impact, drive change management activities, and proactively identify and address risks and issues to ensure successful delivery.
3. Engage and communicate with key stakeholders, collaborate with communications and project teams to enhance visibility across Collinson International.
4. Drive adoption of standardised change management methodologies and tools provided by the TMO to ensure consistency and best practices across the programme.
5. Actively contribute to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson’s change management capabilities.
6. Lead all aspects of organisational design for specific initiatives, ensuring proposed design enables Collinson to be highly effective, efficient, competitive, and deliver business priorities (projects).
7. Work with the Programme Manager, the P&C Business Partner, and business leaders to embed organisational design interventions to improve the organisational shape and size.
8. Provide specialist support to business leaders and P&C BPs in defining the best target operating model and organisational design, leveraging existing job banding and architectural framework to optimise performance and effectiveness, with appropriate spans and layers.
9. Ongoing evolution of smarter/agile working.
10. Leverage analysis and modelling to inform future decisions, targets, and KPIs, drawing on internal and external benchmarks to identify trends and opportunities for performance improvement.

Skills

• Op Model Design
• Change Management
• Cultural awareness and sensitivity
• Communication and stakeholder management / influencing
• Project, programme and portfolio management
• Agile product delivery
• Cross‑functional working
• Training and development
• Problem solving and analysis
• Ability to deal with ambiguity
• Commitment to continuous learning

Equal Opportunity

Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on‑going success.

In your application, please feel free to note which pronouns you use (for example – she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [e-mail].