Onsite Technician

LetMeRepair UK Ltd; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services provider in Birmingham is seeking an Onsite Support Technician. This role involves providing onsite IT support, ensuring excellent customer service, and may include shadowing experienced team members. Ideal candidates will have a background in customer service and understanding of current hardware and operating systems. A full UK driving license is required for this position.

Qualifications

• Background in Customer Service.
• Experience with hardware devices and configurations.
• Good understanding of Windows O/S and iOS.

Responsibilities

• Provide scheduled technical maintenance and support.
• Deliver reactive IT support including on-site visits.
• Research and document development projects for strategic objectives.

Skills

Customer Service

Hardware Configuration

Windows O/S

iOS

Active Directory

Network LANs/WANs

Job description

LetMerepair has an exciting opportunity for an Onsite Support Technician to join our hardworking and knowledgeable team. Within this role you would visit customers to provide onsite IT support and ensure that they receive the best possible customer service.

FULL DRIVING LICENSE REQUIRED

This role comes with full training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands on work experience in this field.

What you will be doing

• Provide scheduled technical maintenance and support.
• Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
• Research and to document development projects and procedures for the team in line with strategic objectives for the business.

What we are looking for

• Background in Customer Service
• Experience of the configurations, set‑up and day‑to‑day operations of a broad range of current hardware devices – EPOS peripherals is desirable
• Good understanding of current Windows O/S and iOS is desirable
• Some knowledge of Active Directory and Group Policy is desirable but not essential
• Some understanding of Network LANs and WANs is desirable but not essential
• Full UK licence with access to own vehicle