Onsite Technical Services

Experis - ManpowerGroup; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading workforce solutions provider is seeking an Onsite Technical Services role in the UK. This position involves managing fault calls, service requests, and providing Smart-Hands support. The ideal candidate will communicate effectively with users at all levels, including VIPs, and possess strong organisational skills. The role offers a day rate of £200 and requires a commitment of 5 days onsite. Flexibility for offsite work may also be needed.

Qualifications

• Must communicate effectively at all levels and represent the TechDeck.
• Strong organisational and admin skills are required.
• Attention to detail is essential in tasks.

Responsibilities

• Manage fault calls and service requests for a global customer account.
• Provide smart-hands support and manage PC/laptop configurations.
• Build relationships with end users, including senior management.

Skills

Personable communication

Strong organisational skills

Attention to detail

Deskside capabilities

S-NOW proficiency

Office 365

Windows 11

Asset Management

Documentation creation

Job description

Role title

Onsite Technical Services

Location

Onsite, 5 days per week. There are two positions: one based in London and one in Southampton.

Day rate

£200 per day

Working Pattern

Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)

Start date

London: 5/12/25 Southampton: 05/01/26

End date

30/06/2026 (possibility of extension)

Brief overview on the role/project

• Opportunity to work with a Global customer account
• The role itself encompasses managing fault calls, service requests and planned changes, Smart-Hands support and manning the 'TechDeck'. (PC/Laptop builds, OS configuration, AD administration, some hardware repair).
• This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff
• Capable of taking ownership of complex cases and managing end to end resolution
• Some project work may be required and some flexibility to work offsite and out of hours may be requested

Mandatory skills

• Personable - Must be able to communicate at all levels and represent the TechDeck at the highest level
• Strong organisational and admin skills
• Attention to detail
• Deskside capabilities
• S-NOW
• Office 365
• Windows 11
• Asset Management
• Documentation creation

Desirable skills

• AV support (or a willingness to learn)
• An appreciation of new technologies with an appetite to work with and support integration of these technologies into the workplace