Onsite Tech Support & Training Specialist

PricewaterhouseCoopers; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Greater London is seeking a Tech Lounge Expert to provide onsite technology support and training. The role involves face-to-face assistance with hardware and software issues, conducting training sessions, and promoting self-service tools for enhanced efficiency. Strong problem-solving skills and a passion for technology are essential. Enjoy a flexible work environment with various benefits including private medical cover and dedicated volunteering days.

Benefits

Private medical cover

24/7 virtual GP access

Six volunteering days a year

Empowered flexibility

Qualifications

• Passionate about technology innovation and delivering a great customer experience.
• Motivated to develop skills and enjoy supporting colleagues.
• Interest in troubleshooting technology issues (Windows, MacOS, or iOS).
• Fluent in English and legally authorised to work in the UK.

Responsibilities

• Provide face-to-face support to resolve hardware and software issues.
• Deliver one-to-one and group training sessions.
• Promote self-service tools and digital guidance.
• Collaborate with teams on new technologies.

Skills

Technology Support

Customer Experience

Problem Solving

Collaboration

Communication

Job description

A leading consulting firm in Greater London is seeking a Tech Lounge Expert to provide onsite technology support and training. The role involves face-to-face assistance with hardware and software issues, conducting training sessions, and promoting self-service tools for enhanced efficiency. Strong problem-solving skills and a passion for technology are essential. Enjoy a flexible work environment with various benefits including private medical cover and dedicated volunteering days.