Onsite Support Engineer

Unisys; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the technology sector is seeking a Technical Support Specialist. In this role, you will provide crucial end-user support, troubleshoot technical issues, and ensure an excellent service experience. Join a diverse team that values individual potential and offers opportunities for growth and development.

Benefits

Pension

Life Assurance

Private Medical

Option for private dental

Qualifications

• 4-6 years of experience in technical support.
• Willingness to undergo security clearance.
• Experience with Office 365, Windows 11, and basic network support.

Responsibilities

• Provide end-user support using Remedy.
• Handle troubleshooting for HP devices.
• Assist with mobile phone support and AV/meeting room tech.

Skills

Troubleshooting

Analytical skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

What success looks like in this role:

PLEASE NOTE: Applicants must be eligible and willing to undergo security clearance

• Using Remedy; demonstrate excellent management of tickets.

• Good interpersonal skills for daily floor walking and Tech bar activities

• The ability to follow written Knowledge Base Articles without interaction from others.

• Good demonstration of troubleshooting on HP Devices

• Excellent analytical skills

• Excellent customer service

• Can do and positive attitude, willing to learn and get involved.

• Work independently and as a team in a high-pressure environment.

• Excellent written & verbal communication, in English

• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.

• Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.

You will be successful in this role if you have:

End User support/support activities relating to but not limited to:

• Office 365

• Basic network support

• Windows BitLocker

• Networked drive mapping

• Firewall

• Windows 11 support

• Smart Hands Infra Support

• IMAC of desk equipment (Monitors, Keyboards, Mice etc.) & associated cabling/tidying.

• VIP deskside support activities.

• Mobile Phone support and setup

• AV/Meeting room Smart Hands support and triage.

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!

Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.

Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!

International work opportunities abroad for all employees

"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!

Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances

Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!

What do we offer?

• Pension
• Life Assurance
• Private Medical
• Option for private dental

#LI-PJ1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.