Onsite Support Consultant

MOURI TECH PTE. LTD.; Penarth; On-site; GBP 27,000 - 38,000; Full time

Job summary

MOURI TECH PTE. LTD. in Penarth, Wales, seeks an Onsite Support Consultant to provide hands-on IT support with emphasis on Microsoft products, Cisco collaboration tools, and HP printers and computers. The role is based on site with a focus on incident handling and documentation.

You will manage incidents per SLA, assist with setting up remote collaboration tools, and help troubleshoot across teams. Strong communication is essential.

Qualifications

• Degree or diploma in IT or equivalent.
• 3–4 years of hands-on IT support experience.
• Expert knowledge of Microsoft products, Cisco collaboration tools, HP copier and computers.
• Experience with ticketing tools.
• Experience creating, understanding and following technical documentation, routines and processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle incidents and requests defined as per processes and SLA.
• Support & assist with setting up remote collaboration tools/systems.
• Support other teams in troubleshooting issues.
• Create, understand, and follow technical documentation, routines and processes.

Skills

Microsoft products

Cisco collaboration tools

HP printers/copiers & computers

Ticketing tools

Technical documentation

Education

Degree/Diploma in IT or equivalent

Tools

Ticketing systems

Job description

About the role

Onsite Support Consultant providing IT support services with expertise in Microsoft products, Cisco collaboration tools, and HP copier and computers.

Key responsibilities

• Handle incidents and requests defined as per defined in processes and SLA
• Support & assist with setting up remote collaboration tools/systems
• Support other teams in troubleshooting issues
• Create, understand, and follow technical documentation, routines and processes

About you

• Degree/Diploma in IT or Equivalent
• Min 3-4 years of hands-on support for IT Services
• Expert knowledge in Microsoft products, Cisco collaboration tools, HP copier and computers
• Experience working and handling Ticketing Tools
• Experience in creating, understanding, and following technical documentation, routines and processes
• Excellent communication and interpersonal skills