Onsite Services Manager

VWR International, LLC.; Stevenage; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading scientific solutions provider is seeking a Site Operations Manager to oversee day-to-day operations in Stevenage. You will manage health and safety compliance, staff training, and ensure high-quality service delivery in a pharmaceutical environment. The ideal candidate has a Bachelor's degree in science and 4-5 years in customer service or site operations. This full-time, permanent role offers an opportunity to lead a dedicated team and contribute to impactful scientific solutions.

Qualifications

• Minimum Bachelor's degree in science.
• 4-5 years in customer service, site operations, or account management.
• Previous experience managing associates is essential.

Responsibilities

• Direct team efforts and deliver services aligned with customer requirements.
• Manage open order status reports, metrics, SOP/SOW maintenance.
• Maintain GxP standards and Good Documentation Practices.
• Provide training, coaching, and succession planning.
• Act as a liaison between the customer, Avantor Services, and Avantor Sales.
• Bring industry insights and best practices to enhance customer experience.

Skills

Strong leadership and coaching abilities

Excellent customer service and communication skills

Proficiency in Microsoft Office and ERP systems

Knowledge of purchasing, inventory, and compliance protocols

Ability to multitask, troubleshoot, and make sound business decisions

Full clean driving license

Education

Bachelor's degree in science

Job description

Are you ready to lead a dynamic team and make an impact in a cutting-edge scientific environment? Avantor is seeking a Site Operations Manager to oversee the day-to-day operations of our services team at a key customer site in Stevenage. In this pivotal role, you'll ensure seamless delivery of high-quality services in a pharmaceutical environment by managing health and safety compliance, staff training, and operational performance. You'll be the go‑to person for coordinating with senior stakeholders, suppliers, and the scientific community—keeping everything running smoothly and efficiently. The role itself is a full‑time, permanent role at our customer`s site in Stevenage.

What You'll Do

• Lead and Inspire: Direct team efforts and deliver services aligned with customer requirements. Motivate and mentor team members to exceed goals and foster professional growth.
• Drive Operational Excellence: Manage open order status reports, metrics, SOP/SOW maintenance, and ensure KPI achievement.
• Ensure Compliance: Maintain GxP standards and Good Documentation Practices while creating and updating SOPs, SOWs, and KPIs.
• Develop Talent: Provide training, coaching, and succession planning. Handle performance appraisals, scheduling, and administrative duties.
• Collaborate: Act as a liaison between the customer, Avantor Services, and Avantor Sales to ensure seamless communication and service continuity.
• Add Value: Bring industry insights and best practices to enhance customer experience.
• Perform Other Duties: Support additional tasks as assigned to meet operational needs.

Qualifications

Education

• Minimum Bachelor's degree in science

Experience

• 4-5 years in customer service, site operations, or account management.
• Previous experience managing associates is essential.

Skills

• Strong leadership and coaching abilities.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office and ERP systems.
• Knowledge of purchasing, inventory, and compliance protocols.
• Ability to multitask, troubleshoot, and make sound business decisions.
• Full clean driving license.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life‑changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

Apply today!