Onsite Service Team Leader: Drive Growth & Excellence

MSC Industrial Supply; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading industrial supply company in Manchester seeks an Onsite Service Team Manager to oversee a customer service team. This role demands strong leadership, interpersonal skills, and a mindset geared towards continuous improvement. The successful candidate will coordinate onsite customer activities, conduct performance reviews, and develop training plans, contributing to operational excellence and team success. The company offers generous benefits, including bonuses, health insurance, and professional growth opportunities.

Benefits

Discounts and rewards

25 days of holiday + bank holidays

Company pension scheme matched up to 10%

Life insurance 6x annual salary

Private medical insurance

Qualifications

• Strong leadership abilities to manage and motivate a team.
• Excellent communication and relationship management skills.
• Experience in continuous improvement practices.

Responsibilities

• Lead a team within the Large Customer Operations Department.
• Coordinate onsite customer activity and manage resource cover.
• Conduct performance reviews and create developmental plans.

Skills

Interpersonal skills

Problem-solving capabilities

Creativity in finding solutions

Drive and ambition

Job description

A leading industrial supply company in Manchester seeks an Onsite Service Team Manager to oversee a customer service team. This role demands strong leadership, interpersonal skills, and a mindset geared towards continuous improvement. The successful candidate will coordinate onsite customer activities, conduct performance reviews, and develop training plans, contributing to operational excellence and team success. The company offers generous benefits, including bonuses, health insurance, and professional growth opportunities.