Onsite Service Desk Analyst - 1st Line Support (Reading)

First Recruitment Group; Sheffield Bottom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency seeks a Service Desk Analyst / 1st Line Support in Sheffield to provide essential IT support globally. Responsibilities include managing ServiceNow tickets, troubleshooting issues, and ensuring user communication. Ideal candidates have a strong background in IT support, familiarity with ticket systems, and need to be British Nationals. This is a full-time on-site role until January 2026.

Qualifications

• Candidates must be Sole British Nationals.
• Experience in IT support or service desk environment.
• Strong knowledge of Windows 10/11, Microsoft 365, and Azure.

Responsibilities

• Provide first-line IT support to global users via ServiceNow.
• Manage lifecycle of ServiceNow tickets.
• Troubleshoot Windows 10/11, Microsoft 365, and networking issues.

Skills

IT support experience

Customer service skills

Knowledge of Windows 10/11

Problem-solving skills

ServiceNow familiarity

Tools

ServiceNow

Active Directory

Azure

SCCM

Intune

Job description

A recruitment agency seeks a Service Desk Analyst / 1st Line Support in Sheffield to provide essential IT support globally. Responsibilities include managing ServiceNow tickets, troubleshooting issues, and ensuring user communication. Ideal candidates have a strong background in IT support, familiarity with ticket systems, and need to be British Nationals. This is a full-time on-site role until January 2026.