Onsite Savings Customer Ambassador — Service & Growth

The Nottingham; Dereham; On-site; GBP 23,000 - 24,000; Full time

Job summary

A financial mutual organization is looking for a Savings Customer Ambassador in Dereham. You will provide outstanding customer service, support savings growth, and engage with the community. The role includes face-to-face interactions, promoting financial services, and offering a comprehensive benefits package that emphasizes well-being and development. Experience in financial services is not required, and training will be provided.

Benefits

Competitive salary and progression

Annual bonus scheme

Medicash healthcare scheme

25 days annual leave plus bank holidays

Flexible working options

Community volunteer leave

Mental health support resources

Qualifications

• Ability to engage customers consistently and deliver outstanding service.
• Strong communication skills in person, by phone, and in writing.
• Self-motivated and proactive with a desire to help.

Responsibilities

• Welcome customers and handle inquiries in branch.
• Deliver exceptional service to enhance customer experience.
• Support savings growth by understanding customer needs.
• Promote relevant services to help customers meet financial goals.
• Be a proactive community force supporting local initiatives.
• Assist customers with digital services and technology.
• Take ownership of personal development and career growth.

Skills

Engaging customer service

Strong communication skills

High empathy

Proactive attitude

Digitally confident

Job description

A financial mutual organization is looking for a Savings Customer Ambassador in Dereham. You will provide outstanding customer service, support savings growth, and engage with the community. The role includes face-to-face interactions, promoting financial services, and offering a comprehensive benefits package that emphasizes well-being and development. Experience in financial services is not required, and training will be provided.