Onsite London IT Operations & Incident Response

goPuff; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading delivery service in Greater London is seeking an IT Operations Support Analyst. This role involves providing high-level support to staff, troubleshooting hardware and software issues, and ensuring security standards. Applicants should have a Bachelor's Degree in a Technical Discipline and familiarity with various software tools and platforms. Join a dynamic team at the forefront of convenience delivery, with a focus on collaboration and innovation.

Benefits

Inclusive workplace

Equal employment opportunity

Qualifications

• Knowledge of Windows, Mac, iOS, and Android.
• Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice).
• Experience documenting resolutions for entry to the Knowledge Base.

Responsibilities

• Provide high-level support and customer service to staff.
• Troubleshoot and resolve remote hardware, software, and network issues.
• Work within Gopuff's software systems to assign and troubleshoot roles.

Skills

Customer service-oriented focus

Strong organizational and analytical skills

Ability to learn and pick up concepts quickly

Experience working with virtual/remote staff members

Education

Bachelor's Degree in Technical Discipline

Tools

ServiceNow

Zendesk

JIRA

AWS

Azure

G-Suite

Job description

A leading delivery service in Greater London is seeking an IT Operations Support Analyst. This role involves providing high-level support to staff, troubleshooting hardware and software issues, and ensuring security standards. Applicants should have a Bachelor's Degree in a Technical Discipline and familiarity with various software tools and platforms. Join a dynamic team at the forefront of convenience delivery, with a focus on collaboration and innovation.