Onsite IT Workspace & Infrastructure Engineer

CDW Limited; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services company in Manchester seeks a Workspace & Infrastructure Support Engineer to resolve technical issues and deliver exceptional customer service. This full-time position involves support, administration, and maintenance of end-user computing services. The ideal candidate will have experience in IT support and a proactive approach to problem-solving. Competitive salary and growth opportunities offered.

Qualifications

• Previous experience of working in an IT support environment.
• Strong communication skills to interact effectively with users.
• Willingness to work on-site and cover other sites when necessary.

Responsibilities

• Deliver exceptional customer service by resolving technical issues.
• Administer the EUC support environment and ensure timely task completion.
• Document fixes and contribute to the internal Knowledgebase.

Skills

Microsoft Office 365 support

Remote support experience

Support experience of Windows 10 / 11

Desktop Encryption (BitLocker)

JAMF & MacOS

Microsoft SCCM

Windows PowerShell knowledge

Software / Application Packaging

Azure AD Intune

Education

ITIL v3 / 4 Foundation

CompTIA accreditation

Tools

ServiceNow

SCCM

Job description

A leading IT services company in Manchester seeks a Workspace & Infrastructure Support Engineer to resolve technical issues and deliver exceptional customer service. This full-time position involves support, administration, and maintenance of end-user computing services. The ideal candidate will have experience in IT support and a proactive approach to problem-solving. Competitive salary and growth opportunities offered.