Onsite IT Technician

LetMeRepair UK Ltd; Corby; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT support company in Corby is seeking an Onsite IT Support Technician. This role focuses on providing exceptional customer service and technical support to clients. Candidates should have a background in customer service and a general understanding of hardware and software. Full training is provided, making this opportunity suitable for individuals new to the field. A full driving license and access to a vehicle are required.

Qualifications

• Background in Customer Service is essential.
• Experience with current hardware devices, including PCs and printers, is desirable.
• Good understanding of current Windows O/S and iOS is ideal.

Responsibilities

• Provide scheduled technical maintenance and support.
• Offer reactive IT support through various channels.
• Document projects and procedures aligned with business objectives.

Skills

Customer Service

Hardware configurations

Windows O/S knowledge

iOS understanding

Active Directory knowledge

Network LAN/WAN understanding

Job description

Overview

LetMerepair has an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team. Within this role you would visit customers to provide onsite IT support and ensure that they receive the best possible customer service.

FULL DRIVING LICENSE REQUIRED

Training and Support

This role comes with full training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands on work experience in this field.

What you will be doing

• Provide scheduled technical maintenance and support.
• Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
• Research and document development projects and procedures for the team in line with strategic objectives for the business.

What we are looking for

• Background in Customer Service
• Experience of the configurations, set-up and day-to-day operations of a broad range of current hardware devices – PCs, laptops, netbooks, printers and other peripherals is desirable
• Good understanding of current Windows O/S and iOS is desirable
• Some knowledge of Active Directory and Group Policy is desirable but not essential
• Some understanding of Network LANs and WANs is desirable but not essential
• Full UK licence with access to own vehicle