Onsite IT Support Technician — Fast-Paced, Growth Path

Stefanini; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global tech consulting company in Peterborough is seeking a dedicated IT Support Specialist to provide high-level customer service and support. The ideal candidate will have significant experience in onsite support, be familiar with various operating systems and network issues, and be a proficient user of MS Office 365. The role offers a competitive salary, benefits, and opportunities for professional development in a vibrant environment.

Benefits

Competitive salary and benefits

Private health scheme

Extra vacation days

Opportunities to learn and develop

Qualifications

• Able to solve simple hardware issues.
• Able to adapt in a fast evolving technology environment.
• Able to assume day to day responsibilities generating specific deliverables.

Responsibilities

• Provide support that consistently meets or exceeds Customer expectations.
• Determine and recommend which products or services best fit the customers' needs.
• Identify, analyze, and repair product failures.
• Provide troubleshooting and problem resolution support for all network devices.

Skills

ITIL V3 Foundation Certification

Microsoft Operating System / Office Certification(s)

Advanced MS Office 365 skills

Basic Networking skills

iOS, Android advanced user

Analytical Thinking

Customer oriented (Service awareness)

Good interpersonal and communication skills

Education

5+ years' experience in onsite support

Job description

A global tech consulting company in Peterborough is seeking a dedicated IT Support Specialist to provide high-level customer service and support. The ideal candidate will have significant experience in onsite support, be familiar with various operating systems and network issues, and be a proficient user of MS Office 365. The role offers a competitive salary, benefits, and opportunities for professional development in a vibrant environment.