Onsite IT Support Technician

Stefanini EMEA; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services company in Harrogate is seeking an experienced support technician responsible for delivering exceptional customer service and technical support in a dynamic environment. Candidates should have at least 5 years of onsite support experience, knowledge of ITIL, and strong skills in MS Office 365. Join a multicultural team and enjoy competitive benefits including a company car allowance and health cover.

Benefits

Competitive salary

Absence Free Bonus

Permanent Health Cover

Company Car Allowance

Training programs and experience

Qualifications

• 5+ years experience in onsite support or equivalent education/experience.
• ITIL V3 Foundation Certification is recommended.
• Advanced MS Office 365 skills required.

Responsibilities

• Provide high-level customer service and support.
• Resolve product failures and coordinate with vendors.
• Execute installations and manage user accounts.

Skills

Customer service

Analytical thinking

Problem resolution

Team player

Excellent communication skills

Microsoft Office 365

Basic Networking

Active Directory

Scripting/coding

Proficient in local language and English

Education

5+ years of onsite support experience

ITIL V3 Foundation Certification

Microsoft Operating System/Office Certification(s)

Job description

A global IT services company in Harrogate is seeking an experienced support technician responsible for delivering exceptional customer service and technical support in a dynamic environment. Candidates should have at least 5 years of onsite support experience, knowledge of ITIL, and strong skills in MS Office 365. Join a multicultural team and enjoy competitive benefits including a company car allowance and health cover.