Onsite IT Support Specialist

Avaloq AG; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading wealth management technology provider is seeking an IT User Support Specialist to join their team in Edinburgh. You will be responsible for providing technical assistance and troubleshooting. The role requires a track record in IT support, along with experience in various Microsoft products. The company promotes an inclusive culture and offers a warm and welcoming work environment.

Qualifications

• Proven track record as an IT User Support Specialist or similar role.
• Experience in providing 1st and 2nd level support.
• Good understanding of computer systems and mobile devices.

Responsibilities

• Respond to user inquiries and provide technical assistance.
• Troubleshoot hardware, software, and network issues.
• Manage employee onboarding and offboarding.

Skills

IT User Support experience

1st and 2nd level support

Microsoft Windows systems

Microsoft 365 products

Analytical skills

Tools

Microsoft Windows

SharePoint

Teams

Exchange Online

Job description

Avaloq is a Swiss-based provider of wealth management technology and services with around 2,500 colleagues in 12 countries and more than 170 clients in 35 countries. We are an industry-leading provider for financial institutions including private banks, wealth managers, investment managers, and retail/neo banks. Our research-led approach and continual innovation are powered by our colleagues, and we foster a collaborative, supportive and flexible work environment.

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team covers some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Edinburgh Office, so we expect you to be equally warm and welcoming.

Your key tasks

• Respond to user inquiries and provide technical assistance
• Troubleshoot hardware, software, and network issues
• Manage employee onboarding / offboarding (access, devices, accounts)
• Provide ad-hoc support for meeting rooms
• Prioritize and resolve IT concerns and escalate serious issues to relevant stakeholders
• Documentation of systems, procedures and processes and provide accurate information and guidance on IT products or services
• Maintain and update IT equipment inventory

Qualifications

• Strong proven track record of working as an IT User Support Specialist or comparable role
• Experience in providing 1st and 2nd level support
• Experience with various Microsoft Windows client and server operating systems
• Experience with Microsoft 365 products (Office 365, SharePoint, Teams, Exchange Online, etc.)
• Good understanding of computer systems, mobile devices and other tech products
• Knowledge of ITIL Incident Management best practices

It would be a real bonus if you have

• Working experience in a global context is a plus
• Exceptional analytical and problem-solving skills
• Advanced collaboration, communication, and interpersonal skills
• Excellent organizational and time management skills

Additional information

In Avaloq we are proud to embrace diversity and understand that the success of our business is built on the power of different opinions. We are wholeheartedly committed to fostering an equal opportunity environment and an inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other traits that make us all unique. We have written this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.