Onsite IT Support Analyst — Frontline Tech Collaboration

Metaskil Limited; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology firm is recruiting an IT Customer Support specialist for an onsite role in Hatfield. The position involves providing first-line support for technical queries, managing ticketing based on urgency, and maintaining detailed records. Ideal candidates will have at least 2 years of IT experience with skills in Windows and Active Directory. A competitive starting salary of up to £30,000 plus benefits is available for the right candidate.

Benefits

Benefits package

Qualifications

• At least 2 years of IT related experience.
• Solid IT support experience required.
• Experience with Windows and AD.

Responsibilities

• Provide first-line support for technical and account queries.
• Triaging tickets based on urgency and impact.
• Maintain accurate records of technical issues.

Skills

Excellent inter-personal skills

Customer facing skills

Windows support

Active Directory (AD)

SQL exposure

Job description

A leading technology firm is recruiting an IT Customer Support specialist for an onsite role in Hatfield. The position involves providing first-line support for technical queries, managing ticketing based on urgency, and maintaining detailed records. Ideal candidates will have at least 2 years of IT experience with skills in Windows and Active Directory. A competitive starting salary of up to £30,000 plus benefits is available for the right candidate.